MRO Parts Controller - Hybrid Customer Fulfilment

Rolls-Royce; East Midlands; Híbrido; GBP 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Safety-first environment

Career development

Team collaboration

Continuous learning

Descripción de la vacante

Rolls-Royce in Derby is seeking a Customer Parts Controller for a full-time fixed-term contract, hybrid work with three days on-site. You will lead delivery of MRO material requirements, act as the primary contact for base customers, and expedite orders across the Rolls-Royce material network.

Work closely with SAP, logistics, and quality teams to ensure smooth order flow, fast issue resolution, and adherence to quality standards in a high-paced environment.

Formación

• Direct and indirect customer relationship experience.
• Experience of manufacturing or customer-facing businesses.
• An understanding of Planning & Control ERP process and systems.
• Ability to manage potentially difficult customer relationships.
• Excellent communications skills.
• Team working & cross-functional stakeholder management.
• Customer-first innovation and agile decision-making mindset.
• Perform vs transform mindset to drive progress.

Responsabilidades

• Primary contact for MRO facility customers placing orders.
• Process critical parts lists through SAP with teams.
• Own the Critical Parts process and ERP changes.
• Highlight material shortfalls to resolve orders.
• Support customer queries, invoices and data errors.
• Assist with quality notifications and returns.
• Attend workshops to maintain processes.
• Support MRO & Airlines customers to prevent AOG while analyzing root causes.

Conocimientos

Customer relationships

Customer-facing exp

ERP knowledge

Communication skills

Teamwork & stakeholder mgmt

Problem-solving mindset

Descripción del empleo

Rolls-Royce in Derby is seeking a Customer Parts Controller for a full-time fixed-term contract, hybrid work with three days on-site. You will lead delivery of MRO material requirements, act as the primary contact for base customers, and expedite orders across the Rolls-Royce material network.

Work closely with SAP, logistics, and quality teams to ensure smooth order flow, fast issue resolution, and adherence to quality standards in a high-paced environment.