MRO Parts Controller - Critical Components Fulfillment

Rolls-Royce Corporation; East Midlands; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Safety-first environment

Career development

Opportunities for continuous learning

Independent, responsible role

Job summary

Rolls-Royce Derby is hiring a Customer Parts Controller to join the On-wing Aftermarket Operations Spares Support Group. The role focuses on delivering for MRO and critical material requirements, acting as the primary contact for customer bases to place, track and expedite orders.

You will work closely with SAP and ERP processes, support quality notifications, and help drive fast, accurate fulfilment while supporting continuous improvement initiatives. Hybrid working with three days on-site.

Qualifications

• Direct and indirect customer relationship experience.
• Experience in manufacturing or customer-facing businesses.
• Understanding of Planning & Control ERP processes and systems is a plus.

Responsibilities

• Primary point of contact for MRO facility customers placing orders and requesting components from the Rolls-Royce material network.
• Process critical parts lists from bases through SAP, interacting with Value Streams, parts forecasters and logistics teams.
• Own the Critical Parts process and support ERP/testing changes to ERP systems.
• Highlight material shortfalls to the supply chain to resolve open customer orders.
• Support customer queries and data accuracy, arrange material returns where needed.
• Support customer complaints through standard systems and reports.
• Attend community of practice workshops to ensure process maintenance.
• Support MRO & Airlines customers with quality notifications to prevent AOG/Build Stops and assist with root cause analysis.

Skills

Customer relationship management

Manufacturing industry experience

ERP systems knowledge

Excellent communication

Tools

SAP

Job description

Rolls-Royce Derby is hiring a Customer Parts Controller to join the On-wing Aftermarket Operations Spares Support Group. The role focuses on delivering for MRO and critical material requirements, acting as the primary contact for customer bases to place, track and expedite orders.

You will work closely with SAP and ERP processes, support quality notifications, and help drive fast, accurate fulfilment while supporting continuous improvement initiatives. Hybrid working with three days on-site.