MRO Parts Controller - Fast-Paced Customer Fulfillment

rollsroyce; East Midlands; Híbrido; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Career development opportunities

Descripción de la vacante

Rolls-Royce Derby is seeking a Customer Parts Controller to lead MRO material delivery for our customer network. You will be the primary contact for MRO base customers, track orders and expedite parts through Rolls-Royce networks, while coordinating with logistics and forecasting teams.

The role supports quality notifications, parts returns, and root-cause analysis within a fast-paced, customer-focused team. Hybrid on-site work, with 3 days a week on site in Derby, FTC basis.

Formación

• Direct and indirect customer relationship experience.
• Experience of manufacturing or customer-facing businesses.
• An understanding of Planning & Control ERP process and systems, desired but not essential.

Responsabilidades

• Primary point of contact for MRO facility customers placing orders and wishing to request components from the available Rolls-Royce material network.
• Process critical parts lists from the bases through our SAP systems interacting with the Value Streams, parts forecasters and logistic teams.
• Ownership of the Critical Parts process and supporting testing for process changes to ERP and supporting systems.
• Highlight any material shortfalls to the supply chain to resolve open customer orders.
• Support customer queries, including accounts received, invoices, data errors and resolve where required, arranging material returns where appropriate.
• Support customer complaints through the use of company standard systems, processes and reports.
• Attend community of practice workshops to ensure process maintenance
• Support MRO & Airlines customers at pace with quality notifications to prevent AOG/Build Stops whilst supporting the return & root cause analysis as applicable.

Conocimientos

Customer relationships

Manufacturing experience

ERP systems

SAP

Communications skills

Herramientas

Microsoft Excel

Descripción del empleo

Rolls-Royce Derby is seeking a Customer Parts Controller to lead MRO material delivery for our customer network. You will be the primary contact for MRO base customers, track orders and expedite parts through Rolls-Royce networks, while coordinating with logistics and forecasting teams.

The role supports quality notifications, parts returns, and root-cause analysis within a fast-paced, customer-focused team. Hybrid on-site work, with 3 days a week on site in Derby, FTC basis.