Customer Delivery Controller

Rolls-Royce Corporation; East Midlands; Híbrido; GBP 40.000 - 60.000; Jornada completa

Descripción de la vacante

Rolls-Royce in Derby is seeking a Customer Delivery Controller to join the TFM Fleet Planning team. The role spans Trent 1000/7000/900 programmes, coordinating actions to mitigate shortages and minimise customer disruption. You will lead cross-functional teams and manage delivery priorities with standard mitigation and governance.

Formación

• Experience with ERP/SAP in a manufacturing or supply chain context.
• Understanding of Supply Chain, Manufacturing and Logistics processes.
• Familiarity with Sales & Operations Planning (S&OP).

Responsabilidades

• Maintain a holistic view across Operations to understand customer impact and escalate issues.
• Support allocation decisions and act as delegated authority for customer-facing decisions.
• Lead or facilitate cross-functional IPTs to prioritise issues and protect delivery performance.
• Coordinate mitigation activities such as repair/rework, material transfers, and buy-back of parts.
• Ensure data accuracy for customer-critical parts in executive systems and dashboards.
• Facilitate root-cause analysis and process improvements to prevent recurrence.

Conocimientos

SAP

ERP

Supply Chain

Manufacturing

Logistics

S&OP

Excel

Cross-functional teams

Risk Management

Herramientas

SAP

Excel

Descripción del empleo

Job Description Customer Delivery Controller Derby - Hybrid Full time

An exciting opportunity has arisen for a Customer Delivery Controller (CDC) to join the TFM Fleet Planning team in Derby. In this role, you will work across the Trent 1000, Trent 7000 and Trent 900 programmes, providing broad exposure to multiple engine programmes and supporting customer delivery priorities across the business. You will be responsible for coordinating and prioritising all activity to ensure that critical parts shortages and future hazards are investigated and mitigated. You will ensure all possible actions are proactively managed and coordinated across the organisation to minimise customer disruption, utilising standardised mitigation, prioritisation and allocation logic. You will ensure that the best outcomes are achieved for Rolls-Royce and its customers, providing timely communication on delivery issues in accordance with governance processes and service levels.

What you will be doing:

• Maintain a holistic view across all Operations, ensuring that customer impact is fully understood and escalating product-specific issues to enable resolution.
• Assist the business in making effective allocation decisions, either as the organisation’s customer-facing delegated authority or by referring issues to the appropriate customer-facing or supply chain coordinating personnel.
• Lead or facilitate cross-functional Integrated Product Teams (IPTs) to interface with customer-facing organisations and Operations, enabling planned prioritisation of issues across the Global Supply Chain to protect and optimise customer delivery performance and minimise impact.
• Coordinate mitigation activities such as launching repair/rework of parts, investigating technical variation options, used material transfers and buy-back of parts, where applicable to the operation type.
• Ensure credible and accurate information is maintained for customer-critical parts in executive systems and visual management tools.
• Facilitate root cause analysis and business process changes to prevent the recurrence of issues.
• Where determined by local policy, recommend or enact, where authorised, stock transfers to optimise asset utilisation and minimise customer disruption.
• Ensure process compliance through the use of company-standard systems, processes and reports to resolve potential delivery hazards.
• Contribute to Communities of Practice and process improvement activities.

Position Qualifications:

• Previous experience of ERP/SAP.
• Experience of Supply Chain, Manufacturing and Logistics.
• Good understanding of Sales & Operations Planning.
• Experience working across functional boundaries and leading or facilitating multi-functional teams.
• IT proficiency, including working knowledge of SAP (MRP/Sales & Distribution) and Excel.
• Understanding of Demand Planning, Customer Order Process principles and Risk Management.

Preferred Requirements:

• Experience supporting customer delivery activities within a complex manufacturing or supply chain environment.
• Experience of managing critical parts shortages, delivery risks or supply chain mitigation activities.
• Experience of root cause analysis and continuous improvement activities.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Please be aware that priority will be given to employees identified as being at high risk.

This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role.

Grade: SNBG 7–10 Closing Date: 17th November 2026 People Leader: David Craggs or Les Goodwin For further information, please contact: Jaspreet Panesar Job Category Supply Chain Planning & Control Posting Date 03 Nov 2026; 00:11 Posting End Date 17 Nov 2026 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.