Move on Support Officer

Oldham; Oldham; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension scheme

Discounted gym membership

Staff discount scheme

Cycle to Work

Wellbeing support

Job summary

Oldham Council is seeking a Move-On Support Officer in Oldham to help rough sleepers move into sustainable accommodation and support needs. The role focuses on delivering compassionate, customer-centred advice and coordinating with partners to secure housing options across supported, social and private sectors.

The post holder will work with external and internal agencies, advocating for vulnerable customers and enabling access to services to sustain suitable accommodation in the community.

Qualifications

• Sufficient literacy and numeracy to undertake the tasks and duties of the role.
• Experience of providing advocacy on behalf of clients to other agencies.
• Relevant experience of working with homeless people with multiple and complex needs providing them with advice, assistance and support.

Responsibilities

• Complete and action move on plans supporting Personal Housing Plans under the Homelessness Reduction Act 2017, coordinating with Housing Pathway Advisors and partner agencies.
• Advocate for customers with informed consent to external agencies and participate in multi-agency meetings.
• Make referrals to specialist interventions for issues such as substance misuse, mental health, debt, benefits, and council tax.

Skills

Literacy & numeracy

Advocacy experience

Homeless clients experience

Job description

Communties

Strategic Housing

Move-On Support Officer

Ref: 001815

Contract: 12-month fixed term

Salary: £35,570 - £39,481 per annum (Grade 6)

Hours: 36.66 per week

Location: Office based at Spindles Shopping Centre, West Street, Oldham

Closing Date: Tuesday 17 November 2026

Interview Date: TBC

Role Overview

This role will deliver high quality, customer focused advice and support to people in Oldham who find themselves rough sleeping or at risk of rough sleeping. This will include providing advice, support and assistance to customers who are rough sleeping or at risk of rough sleeping by managing expectations surrounding their move on options, and identifying any support needs to help them sustain future accommodation utilising a full range of housing options including supported, social and private rented sector accommodation

The successful postholder will work collaboratively with agencies externally and internally while advocating and negotiating on behalf of vulnerable customers, some with multiple and complex needs, to access appropriate services and engage in long-term housing options.

Key Responsibilities

• To complete and action move on plans that support and deliver the aims of the customers Personal Housing Plans (PHPs) as legally required within the Homelessness Reduction Act 2017. Your work will involve working with Housing Pathway Advisors and other agencies to encourage and enable customers to recognise, accept and successfully develop skills for independent living
• Advocate on behalf of customers, with their informed consent, with external agencies (including with agencies and organisations dealing with financial matters) and at relevant meetings. This includes arranging meetings of relevant colleagues from partner agencies where this is appropriate and participating in multi-agency meetings
• To make referrals to engage relevant and specialist intervention on behalf of customers to support them with specific problems e.g. substance misuse, mental health, debt management, benefits and council tax.

Key Requirements

• Sufficient literacy and numeracy to undertake the tasks and duties of the role
• Experience of providing advocacy on behalf of clients to other agencies
• Relevant experience of working with homeless people with multiple and complex needs providing them with advice, assistance and support.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

About Us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information

Our Values and Behaviours

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy

For details of how we use your data please see our Privacy Notice

Important Information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc