Motor Fraud Technical Supervisor

Keoghs; Bolton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday

Family Private Medical Insurance (Bupa

Simply Health Care Cash Plan

PHI/Income Protection

Pension 5% Employee / 3% Employer

Cycle to Work Scheme

Job summary

Keoghs in Bolton is seeking a Technical Supervisor to provide expert supervision, mentoring and coaching to Counter Fraud file handlers. You will work with the Technical Manager, Business Unit Director and Lead Lawyers to drive technical excellence and robust progress on cases.

Key responsibilities include training, pre-audit support, and identifying strategic opportunities while maintaining high standards of conduct and client outcomes.

Qualifications

• Qualified solicitor or CILEX with necessary practice rights.
• Experience handling Defendant motor claims and Counter Fraud.
• Experience handling own caseload.
• Ability to plan and prioritise workloads and meet deadlines.
• Excellent listening and verbal communication skills.

Responsibilities

• Supervise Counter Fraud file handlers in accordance with the competency framework and maintain accurate development records.
• Mentor and coach individuals to extend technical knowledge and expertise.
• Assist with pre-audit assessments of files for external and internal audits.
• Identify training requirements and feedback to Team Leader and Technical Manager.
• Develop new starters to achieve financial authority within set timescales.
• Identify and escalate opportunities for strategic litigation and complex referrals.
• Coach and mentor to ensure profitable practices are adopted.
• Manage performance improvement for technical issues among file handlers.
• Meet personal targets set by Technical Manager and Business Unit Director.
• Handle a reduced caseload of non-delegated specialist claims (over £25,000).
• Ensure compliance with the SRA Code of Conduct 2016.
• Adhere to Keoghs Values.

Skills

Supervision

Mentoring

Caseload management

Prioritization

Verbal communication

Problem solving

Education

Qualified solicitor / CILEX with practice rights

Job description

Description

This role offers an excellent opportunity to join a dynamic team with the purpose of providing technical support and mentoring to our Counter Fraud file handlers. The Technical Supervisor will work directly with the Technical Manager, the Business Unit Director and our Lead Lawyers and will be responsible for the supervision, mentoring and coaching of individual Counter Fraud file handlers. They will be responsible for supporting the handlers in delivering the best possible outcome for clients whilst also ensuring cases are progressed in a robust, strategic manner. The Technical Supervisor will be expected to drive best practice in file handling and to drive policies and strategies to support the technical progression of the file handler and help to achieve technical excellence within the Counter Fraud department.

Key Responsibilities

• Supervise Counter Fraud file handlers in accordance with the relevant competency framework and ensure that accurate technical development records are maintained
• Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise
• Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit
• Identify any training requirements and to feedback to the appropriate Team Leader & the Technical Manager
• Responsibility to develop all new starters to achieve their financial authority within the appropriate timescales
• Identifying and escalating any opportunities for strategic litigation and any cases appropriate for complex consideration and referral
• Coaching and mentoring Counter Fraud file handlers to ensure profitable practices are adopted
• Manage individual file handlers on a performance improvement plan when relating to technical issues
• Consistently achieve against personal targets and objectives as set by the Technical Manager and Business Unit Director
• Handle a reduced caseload of non-delegated specialist claims (values of over £25,000)
• To ensure compliance with the SRA Code of Conduct 2016
• Adhere to the Keoghs Values

Working Hours

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch. The primary location for this role is our Parklands office, Bolton. We also have a presence in Birmingham and Liverpool. We are agile workers with attendance at the office at least 1 day per week.

Skills, Knowledge and Expertise

• Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)
• Experienced in handling Defendant motor claims with experience in Counter Fraud
• Previous experience of handling own caseload
• Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines
• Excellent listening and verbal communication skills
• Ability to anticipate problems and identify solutions

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation