Motor Fleet Account Handler

Cameron James; Liverpool; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

Office-based in Liverpool

Training and career development

Job summary

Cameron James in Liverpool is seeking a motivated Motor Fleet Account Handler to manage a portfolio of fleet and multi-vehicle insurance clients. You will provide policy administration, handle mid-term adjustments, and respond to client enquiries to ensure tailored support that meets business needs.

This full-time, office-based role offers a competitive salary, a strong benefits package and clear opportunities for training and career development within a growing commercial insurance team.

Qualifications

• Experience in commercial insurance or fleet administration.
• Excellent organisational skills and attention to detail.
• Strong communication and relationship-building abilities.

Responsibilities

• Support onboarding and ongoing management of fleet, multi-vehicle and commercial motor insurance clients.
• Handle day-to-day client and insurer enquiries via telephone and email.
• Process policy amendments, mid-term adjustments and administrative tasks.
• Maintain accurate records within CRM and policy administration systems, ensuring renewal dates and deadlines are effectively managed.
• Work collaboratively with underwriters, insurers and colleagues to resolve policy and cover queries.
• Build and maintain strong relationships with clients, insurers and key stakeholders.
• Deliver proactive customer service through regular client communication and account reviews.
• Identify opportunities to cross-sell a range of commercial insurance products and services.
• Keep up to date with industry developments, market trends and regulatory requirements.
• Ensure all work complies with internal procedures and FCA regulatory standards.

Skills

Customer service

Relationship building

Attention to detail

Communication

Multitasking

Tools

CRM systems

Policy administration systems

Job description

Motor Fleet Account Handler

Salary - up to £35,000

Location: Liverpool

Are you passionate about delivering exceptional customer service and building strong client relationships? Do you have experience in commercial insurance or fleet administration and enjoy working in a fast-paced environment?

We're looking for a Motor Fleet Account Handler on behalf of an expanding commercial insurance broker based in Liverpool. This is an excellent opportunity to become a key part of a business that values professionalism, teamwork and outstanding customer service.

The Role

As a Motor Fleet Account Handler, you'll support the management of a portfolio of new and existing commercial clients, specialising in fleet and multi-vehicle insurance. Acting as a key point of contact, you'll provide expert policy administration, process mid-term adjustments, respond to client enquiries and ensure every customer receives tailored support that meets their business needs.

Working closely with fleet managers, insurers and internal colleagues, you'll help deliver a seamless client experience while building long-term relationships based on trust and service excellence.

Key Responsibilities

• Support the onboarding and ongoing management of fleet, multi-vehicle and commercial motor insurance clients.
• Handle day-to-day client and insurer enquiries via telephone and email, providing accurate and timely solutions.
• Process policy amendments, mid-term adjustments and administrative tasks efficiently.
• Maintain accurate records within CRM and policy administration systems, ensuring renewal dates and deadlines are effectively managed.
• Work collaboratively with underwriters, insurers and colleagues to resolve policy and cover queries.
• Build and maintain strong relationships with clients, insurers and key stakeholders.
• Deliver proactive customer service through regular client communication and account reviews.
• Identify opportunities to cross-sell a range of commercial insurance products and services.
• Keep up to date with industry developments, market trends and regulatory requirements.
• Ensure all work complies with internal procedures and FCA regulatory standards.

About You

We're looking for someone who is:

• Experienced within commercial insurance, fleet insurance or a customer-focused insurance environment.
• Highly organised with excellent attention to detail.
• A confident communicator with strong relationship-building skills.
• Comfortable managing multiple priorities in a busy office environment.
• Proactive, positive and committed to delivering outstanding customer service.
• Experienced using CRM or policy administration systems (desirable).

What's on Offer

• Competitive salary.
• Excellent employee benefits package.
• Full-time, permanent office-based role in Liverpool.
• Supportive and collaborative working environment.
• Ongoing training and career development opportunities.
• Opportunity to join a growing and successful commercial insurance team.