Motor Engineering Claims Auditor

TN United Kingdom; Bexhill-on-Sea; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking digital insurance provider with ambitious plans to lead the UK market. As part of a dynamic team, you'll leverage your technical expertise in the motor industry to enhance our operational efficiency and customer experience. With a focus on continuous improvement and innovation, this role offers the opportunity to make a significant impact while enjoying a supportive environment that champions flexibility and well-being. Embrace the chance to contribute to exciting initiatives and be rewarded with a competitive salary, bonuses, and a comprehensive benefits package.

Benefits

Flexible Working

Annual leave + bank holidays

Healthcare cash plan

Mental Wellbeing Programme

Discounts at retailers

Cycle to work scheme

Tech schemes

Social events throughout the year

Qualifications

• Strong technical knowledge and experience in vehicle bodywork or mechanical knowledge.
• Ability to interpret MI and identify areas of risk and opportunity.

Responsibilities

• Develop understanding of internal and supplier engineering processes.
• Manage relationships with senior personnel and communicate effectively.

Skills

Technical knowledge in motor industry

Analytical skills

Problem-solving skills

Tools

Audatex

Glassmatix

Job description

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Client:

Hastings Direct

Location:

Bexhill, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

4283abb3decd

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

Developing a complete understanding of all internal and supplier engineering processes, new commercial initiatives, best practice and the impact of inefficient processes, reviews or outcomes on customer journey, leakage etc.

Retaining an up to date technical knowledge with new motor repair regulations and policies

Designing and developing relevant, effective audit approaches and capture mechanisms which are flexible to accommodate our changing business needs and allow to capture, monitor and measure performance

Managing relationships with senior personnel and effectively communicating across Engineer Teams, commercial teams, operational leaderships to ensure scoping, attendance and feedback is all delivered effectively

Completing and managing on site and remote risk based audits when necessary, with ability to interpret and apply technical knowledge to contract builds and terms to develop audit questions

Providing recommendations on areas for development and improvement, this could be savings, better contract adherence, KPI/SLA adherence and impact on customer journey and outcomes

Skills we would love you to have

Strong technical knowledge and proven experience within the motor industry with either vehicle bodywork or mechanical knowledge (Audatex and Glassmatix estimating systems knowledge beneficial)

Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity

Excellent problem solving skills coupled with a proactive approach to work

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary – Attractive salary based on experience (pay reviews also completed each year)

Flexible Working –We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. Wetreat customerslike we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.