Motor Claims Specialist - 9‑Month Fixed Term

Gallagher Bassett; Tamworth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Team culture

Job summary

Gallagher Bassett is seeking a Claims Handler to join the Motor team in Tamworth on a 9 month Fixed Term Contract. You will manage motor claims from first notification through to resolution, providing a professional service and maintaining accurate records throughout the journey.

Applicants with experience in customer service, contact centre, complaints handling or office-based roles who thrive in a fast-paced environment will fit well.

Qualifications

• Experience in customer service, contact centre, complaints handling or office-based environment.
• Strong verbal and written communication skills.
• Confident using computer systems and learning new processes.
• Ability to manage a busy workload and complete tasks accurately.
• Comfortable speaking with customers on the telephone.

Responsibilities

• Be the first point of contact for customers reporting motor claims.
• Capture and record claim information on internal systems accurately.
• Manage claims through lifecycle with timely progression and resolution.
• Handle inbound/outbound calls with customers and stakeholders.
• Provide regular updates and guidance to customers throughout the process.
• Liaise with internal teams, insurers, suppliers and repairers to progress claims efficiently.

Skills

Customer service

Phone handling

Verbal communication

Written communication

Organisational skills

Tools

Microsoft Office

Job description

Gallagher Bassett is seeking a Claims Handler to join the Motor team in Tamworth on a 9 month Fixed Term Contract. You will manage motor claims from first notification through to resolution, providing a professional service and maintaining accurate records throughout the journey.

Applicants with experience in customer service, contact centre, complaints handling or office-based roles who thrive in a fast-paced environment will fit well.