Motor Claims Specialist (9-Month Contract)

Gallagher; Tamworth; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach

Job summary

Gallagher Bassett in Tamworth is seeking a Claims Handler to join the Motor team on a 9-month fixed-term contract. You will manage motor claims from first notification to resolution, delivering a professional and efficient service while working in a supportive team environment.

The role suits someone with customer service experience, strong communication skills, and the ability to handle a busy workload. You will liaise with customers, insurers, suppliers and repairers, build trust, and uphold

Qualifications

• Experience in customer service or office-based work.
• Strong verbal and written communication.
• Proficient with computer systems.
• Ability to manage a busy workload.
• Comfortable speaking with customers on the telephone.
• Strong organizational skills and attention to detail.
• Proactive attitude and willingness to learn.
• Ability to work independently and in a team.

Responsibilities

• Act as the first point of contact for customers reporting motor claims.
• Accurately capture and record claim information on internal systems.
• Manage claims through the lifecycle with timely progression.
• Handle inbound and outbound calls with customers and stakeholders.
• Provide regular updates and guidance to customers.
• Liaise with insurers, suppliers and repairers to progress claims.
• Maintain accurate records throughout the claims journey.
• Deliver excellent customer service at all times.

Skills

Customer service

Contact centre

Complaints handling

Administration

Office based

Job description

Gallagher Bassett in Tamworth is seeking a Claims Handler to join the Motor team on a 9-month fixed-term contract. You will manage motor claims from first notification to resolution, delivering a professional and efficient service while working in a supportive team environment.

The role suits someone with customer service experience, strong communication skills, and the ability to handle a busy workload. You will liaise with customers, insurers, suppliers and repairers, build trust, and uphold