Motor Claims Performance Lead (Hybrid)

Aioi Nissay Dowa Europe; Forest Hall; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual leave

Discretionary bonus

Private medical insurance

Life assurance

Wellbeing support

Pension

Flexible benefits

Job summary

Aioi Nissay Dowa Europe is recruiting a Customer Claims Controller to join the Newcastle team on a hybrid basis, 37.5 hours weekly. You will support the Customer Claims leadership, driving service quality and performance across the department and delivering key projects.

In this role you’ll leverage strong organisational and analytical skills to manage own time, support teams and embed new ways of working to achieve excellent customer outcomes.

Qualifications

• Significant experience in motor claims operations and leadership.
• Proven ability to coach and challenge teams and managers.
• Strong analytical and problem-solving skills with MI usage.

Responsibilities

• Lead operational performance using MI and insight to improve service, productivity, quality and outcomes.
• Drive consistency in claims handling, processes, authority and QA across teams.
• Provide operational support to Team Managers and drive accountability and outcomes.
• Embed coaching and capability frameworks to develop knowledge, skills and authority.
• Lead the operational delivery of initiatives like eNOL, Talkdesk and File Ownership.
• Identify risks and opportunities and use insight to reduce customer effort and claims leakage.

Skills

Motor claims operations

Team leadership

Analytical skills

Stakeholder management

Change and transformation

FCA/Consumer Duty knowledge

Education

CII or equivalent

Job description

Aioi Nissay Dowa Europe is recruiting a Customer Claims Controller to join the Newcastle team on a hybrid basis, 37.5 hours weekly. You will support the Customer Claims leadership, driving service quality and performance across the department and delivering key projects.

In this role you’ll leverage strong organisational and analytical skills to manage own time, support teams and embed new ways of working to achieve excellent customer outcomes.