Hybrid Auto Claims Specialist – End-to-End

Aioi Nissay Dowa Europe; Forest Hall; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

26 Days annual leave

5% Discretionary Annual Bonus

Healix Private Medical Insurance

3 x Annual Salary Life Assurance

Pension & Wagestream

Job summary

Aioi Nissay Dowa Europe is seeking a Claims Handler for Accidental Damage. This hybrid role (37.5 hours, Monday–Friday) offers a fast, simple and human claims experience for customers. You will own claims from start to finish, handling repair or loss queries and progressing claims proactively.

Applicants should have experience in motor claims, indemnity and liability understanding, with FCA and TCF knowledge. Strong negotiation, analytical and IT skills are essential to succeed.

Qualifications

• Proven experience in a customer-facing motor claims role, with a strong understanding of indemnity, liability and accident management.
• Knowledge of motor claims principles, including negligence and how this applies to accident liability and claims decisions.
• Understanding of FCA requirements, FOS principles and Treating Customers Fairly (TCF).
• Strong organisational and time-management skills.
• Confident negotiation and influencing skills.
• Strong analytical and problem-solving skills.
• Good IT skills, including Microsoft Word, Excel and other claims systems.

Responsibilities

• Own and manage claims end-to-end, using your claims experience and knowledge to handle files within agreed authority levels, guidelines and processes.
• Deliver a fast, simple and human claims journey, keeping customers informed and ensuring solutions are aligned with their policy and needs.
• Progress claims quickly and cost-effectively, taking proactive action to move each claim towards settlement and minimise delays.
• Make accurate claims decisions, investigating liability and quantum, identifying potential fraud or indemnity concerns and assessing circumstances at the earliest opportunity.
• Take personal ownership of customer issues, aiming for first-contact resolution and keeping customers updated until matters are resolved.
• Use your claims knowledge to negotiate effectively, working with third parties and organisations to achieve the best outcome for the customer and the business.
• Contribute to the wider Claims strategy and culture, supporting continuous improvement and delivering high standards of service.

Skills

Customer-facing

Indemnity knowledge

Liability understanding

Accident management

Negotiation

Analytical skills

Numerical reasoning

Verbal communication

IT skills

Tools

Microsoft Word

Excel

Claims systems

Job description

Aioi Nissay Dowa Europe is seeking a Claims Handler for Accidental Damage. This hybrid role (37.5 hours, Monday–Friday) offers a fast, simple and human claims experience for customers. You will own claims from start to finish, handling repair or loss queries and progressing claims proactively.

Applicants should have experience in motor claims, indemnity and liability understanding, with FCA and TCF knowledge. Strong negotiation, analytical and IT skills are essential to succeed.