Motor Claims Handler - Third Party & Credit Hire (Developing)

Red Dot Search; Royton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Fully funded CII

Free on-site parking

Holiday entitlement 29 days rising to

Birthday off

Job summary

Red Dot Search is recruiting a Motor Claims Handler in Bolton to manage third party vehicle and property damage claims from initial notification through to resolution.

You will investigate liability, gather evidence, challenge credit hire rates when needed, and liaise with policyholders, solicitors, insurers and accident management companies. The position is 35 hours per week, on-site with hybrid options after probation.

Qualifications

• Some claims experience in motor or related fields.
• Confident on the phone and in writing.
• Willing to work towards the CII Certificate (fully funded).

Responsibilities

• Handle third party vehicle and property damage claims from notification to resolution.
• Investigate liability by gathering evidence and determining fault.
• Validate credit hire claims, check hire period and rates.
• Speak with policyholders, solicitors, insurers and accident management companies.
• Escalate anything suspicious and keep caseload moving to service standards.

Skills

Claims experience

Communication

GCSE English & Maths

Education

GCSE English & Maths

Job description

Motor Claims Handler – Third Party & Credit Hire | Bolton | £24,479 – £28,000

35 hours, Monday to Friday, 9am–5pm. No evenings. No weekends. Free parking on site. Fully funded CII.

We are recruiting a Motor Claims Handler in Bolton for a well-established, FCA-regulated general insurance business, working third party property damage and credit hire claims. It is an on-site role at BL7, a short drive from Bolton, Bury, Horwich, Westhoughton, Chorley, Blackburn and Darwen.

This one is for someone who already has a foot in claims — motor, FNOL, personal injury, accident management, anything where you have handled a caseload and had to work out who was at fault — and wants to move into third party and credit hire properly, with the training paid for.

What the job involves

• Handling third party vehicle and property damage claims from notification through to resolution
• Investigating liability — gathering the evidence, working out who was at fault, and being able to say why
• Working credit hire claims: validating the claim, checking the hire period and the rates, and challenging them where they do not stack up
• Speaking to policyholders, solicitors, insurers and accident management companies
• Spotting anything that does not look right and escalating it
• Keeping your own caseload moving to service standards

You will not be thrown in. There is a dedicated in-house motor claims trainer and one-to-one coaching.

What you will need

• Some claims experience — motor, FNOL, personal injury, RTA, credit hire or accident management
• If you are a personal injury or RTA handler, read this properly. You already argue liability, negotiate with the other side, work to a portal and a timetable and deal with solicitors every day. That is this job, pointed at vehicle damage instead of injury. It retrains in weeks.
• Confident on the phone and in writing, and comfortable holding a position when someone pushes back
• GCSEs (or equivalent) at grade C/4 or above in English and Maths
• Willing to work towards the CII Certificate — fully funded

What you get

• 35-hour week, Monday to Friday, 9am–5pm. Nothing unsocial. Flexible start and finish, and hybrid available after probation
• Fully funded CII qualifications and one-to-one coaching from a dedicated motor claims trainer
• 29 days' holiday including bank holidays, rising to 36 with length of service — plus your birthday off and a half-day for seasonal shopping
• Holiday buy and sell scheme, and an early finish on Christmas Eve and New Year's Eve
• Company-paid health cash plan — dental, optical, therapies, 24/7 GP access and counselling
• Contributory pension, £1,000 refer-a-friend bonus, and a cash bonus for going above and beyond
• Free on-site parking, casual dress, free branded clothing, cycle to work scheme
• Sports and social club, and trained mental health first aiders on site
• A Living Wage and Living Hours employer, and Disability Confident Committed

Being straight with you

This is five days a week on site to start with — hybrid comes after you have passed probation, and it is not a day-one thing. You will need to drive; the site is on the edge of Egerton and the bus will not cut it. And credit hire is a genuine learning curve: there is law in it and there is argument in it, and it takes a few months before it is comfortable.

If you are currently driving into Manchester and paying to park, do the sum on this one. Free parking and a 9–5 with no weekends is worth real money.