Motor Claims Handler: Hybrid Role with Training

4th Dimension Innovation; Eastly End; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Training & development

Career progression

Supportive team culture

Job summary

4th Dimension Innovation Ltd in Egham, Surrey, is recruiting a Motor Claims Handler to join the FNOL team. You’ll be the first point of contact for customers after a motorcycle incident, guiding them through the claims process with professionalism.

This is a hybrid role with office time in Egham and home-working after training. The role requires telephone and email communication, accuracy in data, and a proactive, customer-focused approach with full training provided.

Qualifications

• Experience handling calls with customers in a professional environment.
• Clear, timely written responses via email.
• Prior office-based work experience is essential.
• Strong focus on delivering excellent service to customers.

Responsibilities

• Handle inbound and outbound calls with customers.
• Respond to customer and third-party emails promptly and professionally.
• Manage motor claims in line with service levels and regulatory requirements.
• Identify potential fraud indicators and escalate when appropriate.
• Collaborate with internal teams, engineers, and third parties.

Skills

Telephone experience

Email communication

Office-based experience

Customer-focused mindset

Attention to detail

Problem-solving

IT literate

Job description

4th Dimension Innovation Ltd in Egham, Surrey, is recruiting a Motor Claims Handler to join the FNOL team. You’ll be the first point of contact for customers after a motorcycle incident, guiding them through the claims process with professionalism.

This is a hybrid role with office time in Egham and home-working after training. The role requires telephone and email communication, accuracy in data, and a proactive, customer-focused approach with full training provided.