Motor Claims Handler

Arthur J. Gallagher & Co. (AJG); Tamworth; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a skilled Motor Claims Handler to join their dedicated team in Tamworth. This role involves managing a portfolio of motor claims, providing technical support, and ensuring compliance with office protocols and client agreements. The successful candidate will handle complex claims and collaborate closely with claims managers to drive positive outcomes. With a focus on collaboration and making a meaningful impact, this position offers the chance to contribute to a supportive environment where your skills can shine. If you're passionate about delivering excellent service and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x basic salary)

Income protection (up to 50% of income)

Health cash plan or Private medical insurance

Three fully paid volunteering days

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Access to discounted voucher portal

Qualifications

• Experience in managing a portfolio within a litigated department.
• Technical support for claims handlers and management.

Responsibilities

• Maintain a claims portfolio to exemplary standards.
• Conduct negotiations with third parties for settlements.
• Provide technical assistance and training for claims handlers.

Skills

Claims handling experience

Clear communication skills

Ability to work independently

Team collaboration

Education

Qualified solicitor or equivalent

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are recruiting for a skilled and experienced Motor Claims Handler to join our corporate client-specific motor claims handling team, based in Tamworth. The successful candidate will have a good understanding of motor claims within a litigated department, and handle their own caseload, providing technical support across the department to handlers, supporting Deputy Claims Managers and/or Claims Managers.

How you'll make an impact

• Maintain an ongoing claim's portfolio to exemplary standards
• Conduct telephone and correspondence negotiations with third parties, third-party insurers, and third-party representatives to agree on settlements promptly
• Ensure full compliance with all office protocols, client service level agreements, and client key performance indicators for all handled claims, and The Solicitors Accounts Rules
• Achieve 100% data integrity compliance on the office case management system
• Handle higher value, complex, and client-sensitive claims
• Act as a technical and procedural referral for claims handlers
• Assist the recovery department with technical referrals for litigation queries from handlers and review and approve litigation documents for technical handlers
• Monitor and control the litigated department portfolio when cases are listed for trial, working with handlers to ensure positive results
• Assist Deputy Claims Managers and/or Claims Managers with progression reviews and aid handler development through the technical progression program
• Ensure all technical handlers maximise legal cost revenue on higher value claims
• Participate in ad hoc projects and mentoring/coaching on a one-to-one basis
• Provide technical assistance or training as needed, supporting with auditing as required to achieve consistency of delivery

About You

• Qualified solicitor or equivalent (Desirable)
• Claims handling experience in an insurance/claims management environment
• Experience managing and supporting a portfolio within a litigated department
• Ability to work independently and as part of a team
• Clear communication skills

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.