Motor Claims Handler

Verisk Analytics, Inc.; Norwich; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Wellbeing time

Hybrid working

Job summary

Verisk Analytics, Inc. is seeking a Motor Claims Handler to own the final stage of credit hire claims. You will investigate and challenge charges, negotiate settlements, and review hire, storage, and recovery details to ensure fair outcomes for customers.

Hybrid working is available after competency is reached, with a Monday–Friday schedule and a supportive, training-focused environment. Strong communication and negotiation skills are essential.

Qualifications

• Strong attention to detail and analytical thinking.
• Excellent verbal and written communication, with the confidence to handle calls professionally.
• Investigation and negotiation skills.

Responsibilities

• Acquire expert knowledge of credit hire laws, rules and protocols.
• Manage your own caseload efficiently to achieve monthly targets both individually and as part of the team.
• Negotiate and settle claims by agreement wherever possible.
• Review hire, storage and recovery timelines, rates and claimed periods to ensure they are reasonable and not exaggerated.
• Request and review supporting documentation to shape an effective settlement strategy.
• Communicate with all relevant parties by phone, email or letter, providing a professional standard of service to internal and external customers.
• Nominate or instruct solicitors when required.
• Identify potential fraud indicators and elevate or manage them appropriately.
• Handle inbound and outbound calls.
• Keep a high standard of work, with clear, detailed case notes, to meet internal and external audit requirements.

Skills

Attention to detail

Analytical thinking

Verbal communication

Written communication

Investigation skills

Negotiation skills

Decision making

Organization

Time management

Resilience

Team player

Results-driven

Job description

Job Description

As a Motor Claims Handler, you will own the final stage of the credit hire claim process. Once the hire period has ended, you will investigate the claim, challenge what is being charged, and negotiate a fair settlement that minimises the financial impact for our customers.

You will review hire, storage and recovery charges in detail, test whether the periods and rates claimed are reasonable, and decide whether storage was applicable at all.

Prior claims handling experience is preferable, but full training is provided. If you have transferable skills and a real appetite to learn, we'd like to hear from you.

Responsibilities

• Acquire expert knowledge of credit hire laws, rules and protocols
• Manage your own caseload efficiently to achieve monthly targets both individually and as part of the team
• Negotiate and settle claims by agreement wherever possible
• Review hire, storage and recovery timelines, rates and claimed periods to ensure they are reasonable and not exaggerated
• Request and review supporting documentation to shape an effective settlement strategy
• Communicate with all relevant parties by phone, email or letter, providing a professional standard of service to internal and external customers
• Nominate or instruct solicitors when required
• Identify potential fraud indicators and elevate or manage them appropriately
• Handle inbound and outbound calls
• Keep a high standard of work, with clear, detailed case notes, to meet internal and external audit requirements

Essential

QUALIFICATIONS

• Strong attention to detail and analytical thinking
• Excellent verbal and written communication, with the confidence to handle calls professionally
• Investigation and negotiation skills
• Sound, effective decision making
• Good organisation and time management
• Resilience and patience
• A results-driven mindset
• The ability to build relationships and work well in a team

Desirable

• Previous claims handling experience (motor or credit hire)

What We Offer

• 25 days' holiday plus bank holidays and wellbeing time
• Option to buy or sell up to 5 days' holiday
• Monday to Friday working week
• Hybrid working once you have reached competency
• And others

#Hybrid

About Us

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.

https://www.verisk.com/company/careers/

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Minimum Salary : 24,800

Maximum Salary : 29,000