Motor Claims Handler

Confidential; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday

Private Medical Insurance

Healthcare Cash Plan

WeCare wellbeing

Death in Service

Critical Illness Cover

Pension 5% Employee / 3% Employer

Employee Resource Groups

Volunteer Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Online Discount Sites

Gourmet Society Discounts

Merlin Attractions Discounts

Local retail discounts

Job summary

Keoghs is seeking a File Handler to manage a caseload of litigated motor claims and MOJ files from diverse clients. You will develop case strategy, review information, and pursue rapid settlements while ensuring accurate case management and records.

You will liaise with clients and third party solicitors, allocate costs, review files, and provide timely updates. The role requires excellent communication, IT skills, and adherence to professional standards.

Qualifications

• Experience in handling litigated files.
• Understanding MOJ processes at all stages.
• Excellent listening and verbal communication skills.
• Proficient IT skills and case management familiarity.

Responsibilities

• Handle caseload of litigated motor claims to settlement.
• Create case strategy per client guidelines.
• Assess liability and negotiate with solicitors.
• Maintain case management and billing records.
• Allocate funds and ensure client payments.
• Provide written updates to clients on progress.
• Ensure compliance with SRA Standards & Regulations.
• Meet performance targets and ISO 9001 guidelines.

Skills

Litigation experience

Motor claims

MOJ processes

Negotiation

Protocols

Communication

IT skills

Core values

Tools

Case management software

Job description

The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients.

Key Responsibilities

• Handling a caseload of predominately Litigated Motor Claims to settlement


• Create case strategy following Client Guidelines and review of information available


• Assessing cases and liability of claims


• Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs


• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making


• Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments


• Undertaking periodic reviews of files in line with Client requirements


• Updating reports


• Meeting agreed performance targets


• Ensuring files are kept within ISO 9001 guidelines


• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested


• To ensure compliance with the SRA Standards & Regulations

Working Hours

35 hours per week, Monday-Friday 9am-5pm with 1 hour unpaid for lunch.

Skills, Knowledge and Expertise

• Previous experience as a minimum in a similar role


• Experience of handling litigated files


• Experience of MOJ processes at all stages


• Good telephone negotiation skills


• Have an understanding of protocols


• Excellent listening and verbal communication skills


• Proficient IT skills


• Adhere to Keoghs Values

Benefits

• Davies Incentive Plan


• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)


• Family Cover Private Medical Insurance (Bupa)


• Simply Health Care Cash Plan


• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing


• Death in Service


• Critical Illness Cover


• PHI/Income Protection (Private health insurance)


• Pension Contribution based 5% Employee / 3% Employer


• Employee Resource Groups


• Employee Volunteering Programme


• Cycle to Work Scheme


• Tech Scheme


• Season Ticket Loan


• Gym Flex


• Access to Online Discount Sites


• Discounted Gourmet Society Membership


• Discounted Tickets for Merlin Attractions nationwide


• Discounts at local retail outlets

after successfully completing probation