Motor Fraud Technical Supervisor

Keoghs LLP; Bolton; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (increases by

Family Private Medical Insurance (Bupa

Wellbeing and health support programs

Pension Contribution 5%Employee / 3%_E

Cycle to Work Scheme

Season Ticket Loan

Job summary

Keoghs LLP is seeking an experienced solicitor/CILEX to lead and develop Counter Fraud file handlers in Bolton. You will supervise, mentor, and ensure adherence to the SRA Code of Conduct while managing a high-standard caseload.

You will work in a hybrid model with agile office attendance, contributing to internal and external audits and driving strategic litigation where appropriate.

Qualifications

• Experience in counter fraud and motor claims is essential.
• Ability to manage own caseload and coach others.
• Strong prioritisation, planning and problem-solving skills.
• Excellent listening and verbal communication abilities.

Responsibilities

• Supervise Counter Fraud file handlers and ensure records are accurate.
• Mentor and coach staff to extend technical knowledge and expertise.
• Assist with pre-audit assessments for external and internal audits.
• Identify training needs and report to Team Leader and Technical Manager.
• Develop new starters to achieve financial authority within timescales.
• Escalate opportunities for strategic litigation and complex cases.
• Coach staff to adopt profitable practices and manage performance plans.
• Meet personal targets set by the Technical Manager and Business Unit Director.
• Handle a reduced caseload of non-delegated specialist claims above £25,000.
• Ensure compliance with the SRA Code of Conduct 2016.

Skills

Counter fraud experience

Caseload management

Prioritisation & planning

Communication skills

Problem solving

Education

Qualified solicitor / CILEX with necessary practice rights

Job description

Key Responsibilities

• Supervise Counter Fraud file handlers in accordance with the relevant competency framework and ensure that accurate technical development records are maintained
• Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise
• Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit
• Identify any training requirements and to feedback to the appropriate Team Leader & the Technical Manager
• Responsibility to develop all new starters to achieve their financial authority within the appropriate timescales
• Identifying and escalating any opportunities for strategic litigation and any cases appropriate for complex consideration and referral
• Coaching and mentoring Counter Fraud file handlers to ensure profitable practices are adopted
• Manage individual file handlers on a performance improvement plan when relating to technical issues
• Consistently achieve against personal targets and objectives as set by the Technical Manager and Business Unit Director
• Handle a reduced caseload of non-delegated specialist claims (values of over £25,000)
• To ensure compliance with the SRA Code of Conduct 2016
• Adhere to the Keoghs Values

Working Hours

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch.

The primary location for this role is our Parklands office, Bolton. We also have a presence in Birmingham and Liverpool. We are agile workers with attendance at the office at least 1 day per week.

Skills, Knowledge and Expertise

• Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)
• Experienced in handling Defendant motor claims with experience in Counter Fraud
• Previous experience of handling own caseload
• Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines
• Excellent listening and verbal communication skills
• Ability to anticipate problems and identify solutions

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• * after successfully completing probation