Motor Claims Handler

Allianz UK; Leeds; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible holidays

Hybrid working

Annual bonus

Contributory pension

Development days

Insurance product discounts

Retail discounts

Volunteer days

Job summary

Allianz UK is seeking a Motor Claims professional to join our team in a hybrid role based in Leeds, Chelmsford or Bournemouth. You will investigate and settle motor claims, manage a diverse workload, and collaborate with underwriters and solicitors to deliver fair outcomes. Hybrid schedule requires 2–16 days in office per month.

The role offers comprehensive training, development opportunities, and a strong focus on customer experience within a supportive, high-performing environment.

Qualifications

• Strong organisational skills with the ability to manage a busy caseload.
• Excellent communication skills with a customer-focused approach.
• Confidence working in a telephony-based environment.
• Ability to work under pressure and meet deadlines.
• Attention to detail and the ability to make sound decisions.
• Strong collaboration and a team-oriented mindset.

Responsibilities

• Register and validate new motor claims promptly, applying policy terms and conditions.
• Investigate, negotiate, and settle claims within your authority to deliver fair outcomes.
• Manage a varied caseload and identify potential fraud through evidence gathering and risk assessment.
• Liaise with underwriters, suppliers, solicitors, and loss adjusters to resolve claims.
• Maintain accurate reserves and process payments per guidelines and regulatory standards.
• Escalate claims outside authority per referral processes.
• Support team development by sharing knowledge with colleagues.
• Identify process improvements to enhance the customer experience through technology.

Skills

Organisational skills

Communication skills

Telephony experience

Pressure handling

Attention to detail

Team collaboration

AI usage

Job description

Role Description

You will join our Motor Claims team, playing a key role in delivering excellent outcomes for customers by investigating and settling claims fairly and efficiently. This is a great opportunity to develop your claims expertise within a supportive, high-performing environment.

Location

Location: This role is based in our Chelmsford, Leeds or Bournemouth office, please note that this is a hybrid working role with the expectation that attend the office 2-16 days per month.

Working Hours and Contract

This is a full-time position – 37.5 hours on a permanent basis.

Work flexibly across shift patterns, with start times between 8:00am – 11:30am and occasional weekend working (approximately one day every three weeks).

Salary Information

Pay: Circa £27,007.50 per year.

Pay is based on experience, skills, and location and is part of our total reward package.

About You

Register and validate new motor claims promptly, accurately applying policy terms and conditions

• Investigate, negotiate, and settle claims within your authority limits to deliver fair and timely outcomes
• Manage a varied caseload, including identifying and handling potential fraud through evidence gathering and risk assessment
• Liaise with underwriters, suppliers, solicitors, and loss adjusters to ensure smooth claim resolution
• Maintain accurate reserves and process payments in line with company guidelines and regulatory standards
• Manage internal tasks such as diaries, inactivity, cheques, and recoveries within agreed timeframes
• Escalate claims outside your authority in line with referral processes
• Support team development by sharing knowledge and assisting less experienced colleagues
• Identify opportunities to improve processes and enhance the customer experience through innovation and technology

Essential Skills

• Strong organisational and multitasking skills with the ability to manage a busy caseload
• Excellent communication skills with a customer-focused approach
• Confidence working in a telephony-based environment
• Ability to work under pressure and meet deadlines
• Attention to detail and the ability to make sound decisions
• Strong collaboration skills and a team-oriented mindset

Desirable Skills

• Previous insurance or claims handling experience
• Responsible Artificial Intelligence usage

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Closing date: 29/09/2026

We reserve the right to close the advert early if we reach enough applications.

Join us - Let’s Care for Tomorrow.