Motor Claims Handler

Davies; Glasgow; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Motor Claims Handler to join their dynamic Casualty team. In this role, you will provide a comprehensive claims service, ensuring compliance with legal standards while building strong relationships with clients. This position offers the opportunity to grow your career with extensive training and support, alongside a range of benefits that prioritize your well-being and professional development. If you are adaptable, detail-oriented, and passionate about delivering exceptional service, this role is perfect for you.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday

Flexible working options

Pension contributions

Life assurance

Employee Resource Groups

Cycle to Work Scheme

Enhanced parental leave

Wellbeing centre access

Qualifications

• Experience in handling claims and understanding policy wording.
• Strong communication and customer service skills are essential.

Responsibilities

• Investigate liability claims and negotiate settlements.
• Ensure compliance with legal timescales and client SLAs.

Skills

Policy wording knowledge

Insurance market knowledge

Injury claim valuation

Civil Procedure Rules knowledge

Digital claims handling system

Communication skills

Customer service

Teamwork

Adaptability

Organizational skills

IT skills

Tools

Digital claims handling system

Job description

Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Reporting To: Fraser Boyd

Description

Hours: 35 hours per week, Monday - Friday
Location: Glasgow/Hybrid with attendance in the Glasgow office at least once per week.

Our Opportunity:

Davies are looking to recruit an experienced Claims Handler to join our growing Casualty team.

As our new Claims Handler, you will be part of a dedicated team that is responsible for providing a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role and you will be provided with full training and support when you start with us.

Key Responsibilities

• Establishing if cover is in place for a claim
• Use of the digital claims handling system
• Investigate all liability claims either from the desk or referring to loss adjusters where necessary
• Making decisions on liability
• Negotiating settlements
• Ensure compliance with all legal timescales and client SLAs
• Build relationships with external clients and stakeholders
• Provide referral support to less experienced colleagues

Skills, Knowledge & Expertise

• Experience of policy wording and terms and conditions
• Knowledge of insurance and the insurance market
• Knowledge of how to value an injury claim
• Knowledge of reserving philosophies desirable
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Take responsibility for your own workload
• Must be able demonstrate adaptability and flexibility
• Good planning and organisational skills
• Strong IT skills

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan