Motor Claims Handler

Davies; Glasgow; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Motor Claims Handler to join their dynamic Casualty team. In this pivotal role, you will provide a comprehensive claims service for valued clients, ensuring adherence to insurer guidelines while fostering strong relationships with stakeholders. The company prides itself on nurturing talent, offering extensive training and development opportunities. With a focus on innovation and community engagement, this role provides a unique chance to make a meaningful impact while enjoying a supportive work environment. If you are passionate about claims handling and thrive in a collaborative setting, this position offers an exciting career path.

Benefits

Leadership training programme

Funding for professional qualifications

Flexible working options

25 days holiday

Pension plan with employer contribution

Employee volunteering programme

Life assurance

Cycle to Work Scheme

Employee Resource Groups

Discounts with UK retailers

Qualifications

• Experience in claims handling with knowledge of policy wording and terms.
• Strong communication and customer service skills are essential.

Responsibilities

• Establish coverage for claims and negotiate settlements.
• Investigate liability claims and ensure compliance with legal timescales.

Skills

Policy wording and terms knowledge

Insurance market knowledge

Injury claim valuation

Civil Procedure Rules knowledge

Communication skills

Customer service

Teamwork

Adaptability and flexibility

Planning and organizational skills

IT skills

Tools

Digital claims handling system

Job description

Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Reporting To: Fraser Boyd

Description

Hours: 35 hours per week, Monday - Friday

Location: Glasgow/Hybrid with attendance in the Glasgow office at least once per week.

Our Opportunity:

Davies are looking to recruit an experienced Claims Handler to join our growing Casualty team.

As our new Claims Handler, you will be part of a dedicated team responsible for providing a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role. You will be provided with full training and support when you start with us.

Key Responsibilities

• Establishing if cover is in place for a claim
• Use of the digital claims handling system
• Investigate liability claims from the desk or referring to loss adjusters where necessary
• Making decisions on liability
• Negotiating settlements
• Ensure compliance with all legal timescales and client SLAs
• Build relationships with external clients and stakeholders
• Provide referral support to less experienced colleagues

Skills, Knowledge & Expertise

• Experience of policy wording and terms and conditions
• Knowledge of insurance and the insurance market
• Knowledge of how to value an injury claim
• Knowledge of reserving philosophies desirable
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communication skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Take responsibility for your own workload
• Must demonstrate adaptability and flexibility
• Good planning and organisational skills
• Strong IT skills

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan