Mortgage Underwriter

Earl Shilton Building Society; Leicester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual leave 22+ days

Holiday buy/sell scheme

Healthcare cover

Employee assistance

Volunteering days

Supportive team environment

Career development

Job summary

Earl Shilton Building Society is seeking a Mortgage Underwriter to join our friendly, dedicated team in Leicestershire. You will assess affordability, verify documents such as payslips and bank statements, and ensure lending policies are met with high accuracy in a customer‑focused environment.

We offer structured training and a supportive culture that values development, teamwork, and long-term careers within a growing mutual organisation.

Qualifications

• Committed and reliable with a flexible, team-focused approach.
• Strong attention to detail and a commitment to accuracy.
• Excellent organisational skills with the ability to manage multiple tasks and prioritise.
• Excellent communication skills, both written and over the phone.
• A customer-focused approach with the ability to build trusted relationships.
• A positive, proactive and self-motivated attitude.
• Strong IT skills and confidence learning new systems and processes.
• A willingness to learn and develop within the mortgage and financial services sector.

Responsibilities

• Accurately processing customer mortgage applications through internal systems.
• Underwrite cases by checking mortgage calculations (affordability) and supporting documents.
• Highlight discrepancies or concerns with attention to detail.
• Work closely with mortgage brokers and keep them updated on the process.
• Keep up to date with product and policy changes and achieve quality standards.

Skills

Attention to detail

Communication

Organisational skills

IT literacy

Team player

Customer-focused

Proactive

Job description

Join a Building Society where relationships matter

At Earl Shilton Building Society (esbs), people are at the heart of everything we do. For over 160 years, we've been supporting our members, investing in our community and providing a personal service that truly makes a difference.

Based in the heart of Earl Shilton, Leicestershire, we're proud to be an independent, community-focused Building Society with a reputation for putting members first. While we're small enough for everyone to know each other, we're ambitious, growing, and continually investing in our people.

As our success continues, we're looking for a Mortgage Underwriter to join our friendly and supportive team.

If you're passionate about delivering great customer experiences, building relationships and developing a career in mortgages, we'd love to hear from you.

Why Join Us?

You’ll play a key part in helping people achieve their home ownership goals. You’ll work closely with customers, mortgage brokers, and colleagues across the Society, ensuring a smooth and positive experience throughout the mortgage journey.

Whether you already have some mortgage experience or are keen to develop your knowledge further, we’ll support your growth through structured training and coaching.

We believe in helping our colleagues grow alongside our business and providing a workplace where everyone feels valued, supported and empowered to succeed.

About the role

This role is responsible for accurately processing our customer mortgage applications through our internal systems, ensuring they meet the Society’s appropriate lending policies and criteria.

The role holder will underwrite cases by checking mortgage calculations (affordability), various customer’s documents such as payslips, bank statements and proof of I.D, ensuring high levels of accuracy and attention to detail within this customer focused environment.

This role requires strong attention to detail to be able to highlight any discrepancies or concerns.

The role also involves working closely with mortgage brokers keeping them up to date on the mortgage process and obtaining any additional information needed will be an important part of this opportunity.

Continuous learning and keeping up to date with product and policy changes will be key as well

as and achieving quality standards.

About You

You’ll be someone who enjoys working in a fast-paced environment, takes pride in delivering

exceptional service and has a genuine desire to help people.

• Committed and reliable with a flexible, team-focused approach
• Strong attention to detail and a commitment to accuracy.
• Excellent organisational skills with the ability to manage multiple tasks and prioritise.
• Excellent communication skills, both written and over the phone
• A customer-focused approach with the ability to build trusted relationships.
• A positive, proactive and self-motivated attitude.
• Strong IT skills and confidence learning new systems and processes.
• A willingness to learn and develop within the mortgage and financial services sector.

Experience

• Previous experience within financial services would be advantageous.
• Ideally 6-12 months previous mortgage underwriting experience, although this is not essential for candidates who can demonstrate the right attitude, capability and desire to learn.

What We Offer

We recognise that our people are key to our success and we’re committed to providing a

rewarding and supportive working environment.

• Minimum 22 days annual leave, increasing with length of service, plus bank holidays.
• Buy and Sell Holiday Scheme (following successful probation).
• BUPA Cash Plan (following successful probation).
• Benenden Healthcare Scheme (following successful probation).
• Employee Assistance Programme.
• Two paid volunteering days each year to support community projects and causes.
• A friendly, supportive and collaborative team environment.
• The opportunity to build a long-term career within a growing mutual organisation.

Working Hours

• Monday to Friday.
• Saturday working may be required should workloads dictate, paid at an enhanced rate.

Our Culture

At Earl Shilton Building Society, we’re proud of our values and the way we work together. We

support one another, celebrate success, embrace learning and put our members at the centre of

every decision we make.

If you’re looking for a role where you can make a genuine difference, develop your career and be

part of a close-knit team that values your contribution, we’d love to hear from you.

Pam Barton

HR Manager

Earl Shilton Building Society

22 The Hollow

Earl Shilton

LE9 7NB

Email: [e-mail]

Successful applicants will be subject to a Disclosure and Barring Service (DBS) check and credit

reference search.

Be part of something personal. Be part of something local. Be part of Earl Shilton Building

Society.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each

one carefully against the advertised criteria, unfortunately we’re unable to provide individual

feedback. We will contact shortlisted candidates directly.