Mortgage Servicing Lead - Hybrid, £45k, Compliance & Growth

Pepper Advantage; Greater London; Hybrid; GBP 40.500 - 49.500; Vollzeit

Benefits dieser Stelle

Private medical insurance

Discretionary annual bonus

Salary sacrifice pension matched up to 8%

25 days holiday plus bank holidays

Enhanced maternity and paternity

Life Assurance

Zusammenfassung

A leading loan servicing company is seeking an experienced Primary Servicing Manager in Greater London to oversee daily service performance and team management. Responsibilities include managing client relationships, ensuring compliance with quality standards, and actively training and developing team members. The hybrid role requires excellent communication skills and prior experience in loan management, offering a competitive salary of £45,000 along with benefits including private medical insurance and a discretionary bonus.

Qualifikationen

• Prior exposure to operational loan management is essential.
• Strong understanding of relevant regulations and policies is necessary.
• Able to delegate effectively and work under tight deadlines.

Aufgaben

• Manage the relationship with the client and ensure accurate reporting.
• Deliver the inbound call handling SLA by effective agent planning.
• Resolve complaints in accordance with the established complaints process.

Kenntnisse

Confident team manager

Excellent customer service

Client relationship management

Detail-oriented data usage

Strong English communication skills

Proficient in Microsoft Office

Jobbeschreibung

A leading loan servicing company is seeking an experienced Primary Servicing Manager in Greater London to oversee daily service performance and team management. Responsibilities include managing client relationships, ensuring compliance with quality standards, and actively training and developing team members. The hybrid role requires excellent communication skills and prior experience in loan management, offering a competitive salary of £45,000 along with benefits including private medical insurance and a discretionary bonus.