Mortgage Product Manager Homes - 12 Month FTC/Secondment

Lloyds Banking Group; Manchester; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

Join a forward-thinking company as a Mortgage Product Manager, where you will manage and enhance a diverse mortgage portfolio. This role emphasizes a customer-first approach, leveraging data and analytics to drive product decisions and improve customer experiences. With a commitment to diversity and inclusion, the organization fosters an environment where employees thrive and grow. Enjoy a hybrid working model, competitive salary, and a range of benefits including generous pension contributions and ample holiday time. This is an exciting opportunity to shape the future of financial services and make a meaningful impact.

Benefits

Up to 15% pension contribution

Annual performance bonus

Share schemes including free shares

Flexible benefits such as discounts

30 days’ holiday plus bank holidays

Wellbeing initiatives

Parental leave policies

Qualifications

• Proven track record managing mortgage portfolios.
• Ability to derive insights using analytical tools.

Responsibilities

• Utilising data to inform product decisions and monitor performance.
• Collaborating with teams to lead initiatives across Homes.

Skills

Analytical skills

Mortgage product experience

Communication skills

Problem-solving skills

Risk management

Education

Degree or higher education

Tools

Analytical tools

MI systems

Job description

End Date

Wednesday 21 May 2025

Salary Range

£59,850 - £66,500

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Job Description

JOB TITLE: Mortgage Product Manager, Homes – 12 Month FTC/Secondment

SALARY: The salary banding for this role is £59,850 - £66,500

LOCATION: Chester, Manchester, Bristol, Halifax, Leeds or London

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, involving at least two days per week or 40% of our time at one of our office sites.

About this opportunity

Join Lloyds Banking Group, the UK's largest mortgage lender with over £300 billion in balances and serving 2.5 million customers, as a Product Manager in our Mortgage Product Management team. We are committed to excellence in people development and promotions.

We seek a dynamic, data-driven individual to manage and enhance our mortgage portfolio, fostering a diverse and inclusive environment that supports work-life balance for all employees, including working parents.

Our team manages the Group’s mortgage portfolio across multiple brands and product types, ensuring compliance with regulatory requirements and internal policies. We value problem solvers who are detail-oriented and dedicated to delivering positive customer outcomes with determination and drive.

What will I be doing?

• Utilising data and analytics to inform product decisions, monitor performance, and identify improvement opportunities. Building and updating dashboards and reports.

• Defining and delivering strategies for customer management and treatment, balancing business, conduct, and customer considerations.

• Collaborating with Channel, Operations, Risk, Legal, and Platform teams to lead initiatives and projects across Homes.

• Building an understanding of customer behaviour and product performance while evaluating risks and conduct issues.

Why Lloyds Banking Group

We aim to build a sustainable business and a workplace where people love to work. We encourage our colleagues to challenge norms, make change, and grow with purpose.

What you’ll need

• A degree or higher education is beneficial.

• Strong mortgage product experience with a proven track record managing and enhancing portfolios.

• Proficiency in analytical tools and MI systems to derive insights and drive initiatives.

• Ability to influence relationships to benefit customers.

• A customer-first approach, ensuring needs are prioritized and outcomes are excellent.

• Effective communication skills, both written and verbal.

• Creative problem-solving skills to improve customer experiences.

• Comprehensive risk management abilities, including risk assessment and mitigation.

We are committed to diversity and inclusion, providing reasonable adjustments during recruitment and employment. We celebrate diversity in all forms and aim for an inclusive environment where everyone belongs.

Benefits include:

• Up to 15% pension contribution

• Annual performance bonus

• Share schemes including free shares

• Flexible benefits such as discounts

• 30 days’ holiday plus bank holidays

• Wellbeing initiatives and parental leave policies

Join us to make a difference and help Britain prosper. We offer opportunities to learn, grow, and shape the future of financial services.