Mortgage Product Manager Homes - 12 Month FTC/Secondment

Lloyds Banking Group; Halifax; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

An established industry player seeks a dynamic Mortgage Product Manager to enhance their mortgage portfolio. This role involves leveraging data and analytics to drive product decisions, ensuring compliance, and delivering exceptional customer outcomes. Join a team that values diversity and innovation, where your contributions will impact millions. With a focus on work-life balance and professional development, this opportunity offers a chance to grow in a supportive environment. If you're passionate about making a difference in the financial sector, this role is perfect for you.

Benefits

Up to 15% pension contribution

Annual performance bonus

Share schemes including free shares

Flexible benefits like shopping discounts

30 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Strong mortgage product background with proven management experience.
• Proficiency in analytical tools for data analysis and insights.

Responsibilities

• Utilising data and analytics to inform product decisions and monitor performance.
• Collaborating with teams to lead initiatives across mortgage products.

Skills

Analytical Tools Proficiency

Mortgage Product Management

Customer Relationship Management

Creative Problem-Solving

Risk Assessment

Education

Degree or Higher Education

Tools

MI Systems

Job description

End Date

Wednesday 21 May 2025

Salary Range

£59,850 - £66,500

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Job Description

JOB TITLE: Mortgage Product Manager, Homes – 12 Month FTC/Secondment

SALARY: The salary banding for this role is £59,850 - £66,500

LOCATION: Chester, Manchester, Bristol, Halifax, Leeds or London

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, involving at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Join Lloyds Banking Group, the UK's largest mortgage lender with over £300 billion in balances and serving 2.5 million customers, as a Mortgage Product Manager. Our team is known for excellence in people development and promotion.

We seek a dynamic, data-driven individual to manage and enhance our mortgage portfolio. We value a diverse workforce and support work-life balance, including for working parents.

Our team manages the Group’s mortgage portfolio across multiple brands and product types, ensuring compliance with regulatory requirements and internal policies. We look for detail-oriented problem solvers committed to good customer outcomes.

What will I be doing?

• Utilising data and analytics to inform product decisions, monitor performance, and identify improvement opportunities. Building dashboards and reports for metrics tracking.
• Defining and delivering strategies for customer management and treatment, balancing business, conduct, and customer considerations.
• Collaborating with Channel, Operations, Risk, Legal, and Platform teams to lead initiatives across Homes.
• Understanding customer behaviour and product performance, evaluating conduct and business risks.

Why Lloyds Banking Group

We aim to build a sustainable business and a workplace where people love to work. We encourage innovation and change, supporting our colleagues to grow with purpose.

What you’ll need

• A degree or higher education is beneficial.
• Strong mortgage product background with proven management and enhancement experience.
• Proficiency in analytical tools and MI systems for data analysis and insights.
• Ability to influence relationships and drive improvements for customers.
• Customer-first mindset, ensuring exceptional outcomes.
• Excellent written and verbal communication skills.
• Creative problem-solving skills to improve customer experiences.
• Risk assessment skills, identifying mitigants and strengthening controls.

We are committed to diversity and inclusion, offering reasonable adjustments during recruitment and supporting all individuals to perform at their best.

Benefits include:

• Up to 15% pension contribution
• Annual performance bonus
• Share schemes including free shares
• Flexible benefits like shopping discounts
• 30 days’ holiday plus bank holidays
• Wellbeing initiatives and parental leave policies

Join us to do meaningful work that impacts millions. Together, we can grow with purpose.