Mortgage Lending Support Specialist

Afin Bank Limited; Birmingham; On-site; GBP 33,000 - 43,000; Full time

Benefits offered by this job

6x life assurance

26 days annual leave

BUPA private medical insurance

15% pension (employee + employer)

Annual discretionary bonus eligibility

Health and wellbeing benefits

Colleague social events

Birmingham office weekly treats

Job summary

Afin Bank Limited is seeking a Lending Support Officer to join our growing Lending Operations team on a fixed-term basis. You will support brokers, customers and internal stakeholders throughout the mortgage journey across residential, Buy-to-Let and bridging lending, ensuring accurate processing and regulatory compliance.

The role requires a minimum of 2 years in lending operations or related areas, with strong organisational and problem-solving skills.

Qualifications

• Minimum 2 years’ experience in lending operations, mortgage administration or customer service within a financial services environment.
• Bridging experience strongly advantageous.
• Strong organisational and time-management skills.
• A customer-first mindset with the ability to handle complex or sensitive cases professionally.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Manage and progress mortgage applications across residential, Buy-to-Let and bridging in line with Afin’s policies, procedures and SLAs.
• Support applications throughout the lending journey, including processing, document review, valuations, offer and completion activities.
• Respond to broker and customer queries, complaints and requests with clear guidance.
• Liaise with brokers, solicitors, valuers and internal teams to progress applications and resolve queries.
• Support complaints and vulnerable customer processes per policy.
• Post-completion servicing and loan reporting support.
• Maintain high standards of service, quality and productivity; own personal performance.

Skills

Lending operations

Mortgage administration

Customer service

Organisational skills

Time-management

Customer-first mindset

Problem-solving

Communication skills

Relationship management

Collaborative mindset

Job description

Afin Bank Limited is seeking a Lending Support Officer to join our growing Lending Operations team on a fixed-term basis. You will support brokers, customers and internal stakeholders throughout the mortgage journey across residential, Buy-to-Let and bridging lending, ensuring accurate processing and regulatory compliance.

The role requires a minimum of 2 years in lending operations or related areas, with strong organisational and problem-solving skills.