Mortgage Customer Experience Internship

Description This; Swindon; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days holiday each year

Annual bonus

Private medical insurance

Life assurance

Salary sacrifice benefits

Volunteer hours

Job summary

Nationwide is offering a 12‑month Customer & Service Excellence Industrial Placement in Mortgages. You’ll join the Intermediaries and Partnerships team, supporting brokers, customers and partners across Nationwide.

The programme blends practical experience with professional development and a practical learning pathway. Induction, project work with other Industrial Placement students, and hands‑on learning help you build confidence and a broad understanding of customer service, market insight and

Qualifications

• Studying towards an undergraduate degree in any discipline.

Responsibilities

• Support brokers with mortgage enquiries and reviewing applications.
• Help resolve customer or intermediary issues and contribute to improvements.
• Analyse market trends and customer feedback to inform decisions.
• Build relationships across the business to deliver brilliant customer outcomes.
• Participate in workshops and collaborative projects to develop skills.

Skills

Customer service

Relationship management

Communication

Problem solving

Education

Undergraduate degree (any discipline)

Job description

Nationwide is offering a 12‑month Customer & Service Excellence Industrial Placement in Mortgages. You’ll join the Intermediaries and Partnerships team, supporting brokers, customers and partners across Nationwide.

The programme blends practical experience with professional development and a practical learning pathway. Induction, project work with other Industrial Placement students, and hands‑on learning help you build confidence and a broad understanding of customer service, market insight and