Mortgage Customer Experience Industrial Placement (London)

Nationwide; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Structured learning

25 days holiday

Annual bonus

Private medical insurance

Wellhub access

Salary sacrifice scheme

Volunteer hours

Life assurance

Job summary

Nationwide is offering a 12‑month Customer & Service Excellence Industrial Placement in London. You’ll join the Mortgages function, supporting brokers, customers and partners while gaining hands-on experience in customer service, decision-making and relationship management.

You’ll work on a collaborative project, receive structured learning, and have opportunities to develop commercially aware skills that shape your future career in banking.

Qualifications

• Undergraduate degree in any discipline.
• Interest in customer service, relationship management and customer experience.
• Strong communication and problem-solving skills.

Responsibilities

• Support brokers with mortgage enquiries and application reviews.
• Contribute to improvements in customer and intermediary experiences.
• Develop market insight and stakeholder management skills.

Job description

Nationwide is offering a 12‑month Customer & Service Excellence Industrial Placement in London. You’ll join the Mortgages function, supporting brokers, customers and partners while gaining hands-on experience in customer service, decision-making and relationship management.

You’ll work on a collaborative project, receive structured learning, and have opportunities to develop commercially aware skills that shape your future career in banking.