Mortgage Consultant Team Manager

Leeds Building Society; Newcastle upon Tyne; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a purpose-driven organization as a Mortgage Consultant Team Manager, where you will lead a team dedicated to providing exceptional service in the mortgage sector. This role involves managing a team of Mortgage Consultants, ensuring they meet their objectives while adhering to regulatory standards. You'll play a crucial role in shaping the careers of your team members through effective coaching and performance management. With a strong focus on customer outcomes and a supportive work culture, this position offers a unique opportunity to make a significant impact in the lives of our members. Embrace this chance to be part of a community-focused workplace that values inclusivity and professional growth.

Benefits

Annual Colleague Bonus

Matched Pension Contributions

26 Days Holiday

Colleague Mortgage Products

Electric Vehicle Scheme

Cycle to Work Scheme

2 Days Volunteering Per Year

Qualifications

• Extensive experience managing teams in a regulated environment.
• Proven track record in achieving positive customer outcomes.

Responsibilities

• Manage a team of Mortgage Consultants to achieve objectives.
• Deliver effective coaching and support for team development.

Skills

Mortgage Regulation Knowledge

Coaching and Performance Management

Organizational Skills

Customer Service Excellence

Education

Full CeMAP Qualification

Job description

How you'll help us live our purpose:

We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do and one we're proud of. And you can play your part too – join our Direct Mortgage Unit as a Mortgage Consultant Team Manager and you could lead a team of Mortgage Consultants to give our members the great service we pride ourselves on via our telephony channel.

The role will be based on site at our Cobalt Office, just 10 minutes away from the vibrant city of Newcastle. Our Direct Mortgage Department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm and you will work 35 hours per week including approximately one in six Saturdays.

How you'll make a difference:

As a Mortgage Consultant Team Manager you will manage a team of circa 7 telephony Mortgage Consultants to achieve their personal and collective objectives. You'll be responsible for the direct supervision and competency status of all colleagues within the team and for the delivery of effective coaching. You'll support to enable them to provide appropriate advice and act in the best interest of customers whilst meeting all FCA/PRA regulatory requirements.

What you'll bring to the role:

• Full CeMAP (or equivalent) professional qualification is essential
• A full and thorough understanding of Mortgages is essential including regulation i.e. MCOB and MMR
• Previous experience of managing in a regulated environment.
• Extensive experience of individual and team development through coaching and performance management.
• Capable of delivering on objectives and performance measures.
• Proven track record in achieving positive customer outcomes whilst adhering to regulatory procedures.
• Excellent organisational skills and high personal and professional standards

(This role falls under the FCA Certified Regime)

And in return, you'll get the best from us:

• An annual colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
• Colleague Mortgage and Saver products
• Electric vehicle scheme/ Cycle to Work scheme
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose Leeds Building Society?

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. The advert closes on 12th May but don't wait around - we may close the advert early and we'd hate for you to miss out.

Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on [e-mail].

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