Mortgage Collections Specialist

Leeds Building Society; Leeds; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Pension matched

26 days holiday

Mortgage/saver products

Health plan

Volunteering days

Job summary

Leeds Building Society in Leeds is seeking a Mortgage Services Specialist to support members experiencing financial difficulty with empathetic, right-first-time assistance. You will help customers understand options and guide them toward practical solutions that protect their home ownership and financial wellbeing.

In this role you will build trust through meaningful conversations, review information to tailor recommendations, and work across complex arrears scenarios to help members regain

Qualifications

• Emotional resilience: Patience, empathy, and confidence in dealing with challenging customer situations.
• Strong communication: Good listening skills and the ability to handle difficult conversations with customers.
• Ability to collate and process information: Reviewing information to enable suitable recommendations for the customer.
• Previous experience in customer service is essential.

Skills

Emotional resilience

Strong communication

Collate & process information

Customer service experience

Job description

Mortgage Collections Specialist

Start date: January 2026

Location

• Leeds
• West Yorkshire
• GB
• LS1 3
• Any

Application deadline

2026-10-02T00:00:00

Job Overview

How you'll help us live our purpose We have been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do and one we're proud of. You can be part of this journey as a Mortgage Services Specialist.

How you'll make a difference At Leeds Building Society, our purpose is to keep homeownership within reach. As a Mortgage Support Specialist in our Mortgage Services team, you will support members experiencing financial difficulty, helping them find practical solutions that work for their circumstances. Through meaningful conversations, you'll build trust, understand each member's needs, and provide the right support at the right time. Working across a range of complex situations, from early financial concerns to arrears management, you'll play a vital role in helping members regain control of their finances while delivering a positive, empathetic, and right-first-time experience. Every conversation you have has the potential to make a real difference to a member's financial wellbeing and future.

Start date

January 2026

What will you bring to the role?

• Emotional resilience: Patience, empathy, and confidence in dealing with challenging customer situations.
• Strong communication skills: Good listening skills and the ability to handle difficult conversations with customers.
• Ability to collate and process information: Reviewing information to enable suitable recommendations for the customer.
• Previous experience in customer service is essential.

Benefits

• An annual colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
• Colleague mortgage and saver products
• Bupa Health Cash Plan
• 2 days' volunteering per year

Additional Information

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Visa Sponsorship

This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.

Why choose us?

Our business is centered around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. You will be joining a purpose-focused culture that helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues and the actions we've taken to put home ownership within reach of more people, generation after generation.