Mortgage Collections & Support Specialist

Leeds Building Society; Leeds; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Pension matched

26 days holiday

Mortgage/saver products

Health plan

Volunteering days

Job summary

Leeds Building Society in Leeds is seeking a Mortgage Services Specialist to support members experiencing financial difficulty with empathetic, right-first-time assistance. You will help customers understand options and guide them toward practical solutions that protect their home ownership and financial wellbeing.

In this role you will build trust through meaningful conversations, review information to tailor recommendations, and work across complex arrears scenarios to help members regain

Qualifications

• Emotional resilience: Patience, empathy, and confidence in dealing with challenging customer situations.
• Strong communication: Good listening skills and the ability to handle difficult conversations with customers.
• Ability to collate and process information: Reviewing information to enable suitable recommendations for the customer.
• Previous experience in customer service is essential.

Skills

Emotional resilience

Strong communication

Collate & process information

Customer service experience

Job description

Leeds Building Society in Leeds is seeking a Mortgage Services Specialist to support members experiencing financial difficulty with empathetic, right-first-time assistance. You will help customers understand options and guide them toward practical solutions that protect their home ownership and financial wellbeing.

In this role you will build trust through meaningful conversations, review information to tailor recommendations, and work across complex arrears scenarios to help members regain