Mortgage Business Development Manager

Metro Bank Plc; Camden Town; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Generous holiday allowance

attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Job summary

Metro Bank is seeking a Mortgage Business Development Manager for a 13-month fixed-term contract covering multiple postcodes across the UK. The role focuses on B2B intermediary relationships, mortgage product knowledge, compliance, and delivering SLAs.

You will manage a defined panel of intermediaries, participate in events, and work on a hybrid basis with support from telephony and field teams. CeMAP is desirable but not essential.

Qualifications

• B2B intermediary mortgage sales experience.
• Excellent mortgage product and policy insight.
• Up-to-date knowledge of compliance and mortgage regulation.
• Strong relationship and account management skills.
• High standards of personal performance in day-to-day execution of tasks.
• Proven advanced communication skills across a range of stakeholders.
• Experience managing a defined panel of intermediaries within financial services with a track record of success.
• CeMAP qualification desirable.

Responsibilities

• Deal with daily queries from intermediaries on new and existing cases.
• Develop, maximise and nurture intermediary relationships within a specific post coded area.
• Collaborate with Telephony and Face to Face BDM to meet SLAs for intermediary contacts, via an effective contact strategy.
• Attend, plan and deliver intermediary events with roundtables and platform presentations.

Skills

B2B sales

Mortgage product knowledge

Regulatory compliance knowledge

Relationship management

Communication skills

Panel management experience

CeMAP (desirable)

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

This Mortgage Business Development Manager role is a 13 Month Fixed Term Contract and covers HA, N, NW, OX, RG, SL, SW2 - 6, SW8 - 20, TW, UB, W3 - 14 AND WD.

What you will do:

• Deal with daily queries from intermediaries on new and existing cases
• Develop, maximise and nurture intermediary relationships within a specific post coded area
• Work collaboratively with a Telephony; Face to Face BDM to ensure all SLAs are delivered to your intermediary contacts, via an effective and well thought through contact strategy
• Attend, plan and deliver intermediary events alongside roundtable and platform presentations.
• Maintain a strong knowledge and awareness of Metro Bank mortgage products, lending policy and services, alongside that of the wider UK mortgage market
• Plan and organise intermediary panel and diary management, whilst providing amazing service to our customer base.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Business to Business Sales experience preferably within the Intermediary Mortgage Market, either as a BDM or Telephone BDM.
• Excellent mortgage product and policy insight.
• Up to date knowledge of compliance and mortgage regulation.
• Relationship and account management skills.
• High standards of personal performance in day-to-day execution of tasks.
• Proven advanced communication skills across a range of stakeholders.
• Previous experience of managing a defined panel of Intermediaries within the financial services sector, demonstrating a track record of success.
• CeMAP Qualification desirable

Our promise to you...

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet... why not give it a whirl? Good luck!

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