Mortgage Representative

Nationwide; Wakefield; Hybrid; GBP 32,000 - 42,000; Part time

Benefits offered by this job

Hybrid working

Training provided

Job summary

Nationwide in the United Kingdom is seeking a Mortgage Customer Advisor to guide customers through their mortgage journey with empathy and expertise.

You will work in a hybrid environment with flexible hours (25-35 per week), training over 7 weeks, and occasional Saturdays. You’ll assist customers with first-time purchases, remortgages, and product changes, ensuring a smooth, human experience.

Qualifications

• Customer-facing skills and empathy.
• Understanding of mortgage products and processes.

Responsibilities

• Guide customers through their mortgage journey with empathy and integrity.
• Support customers on first-time purchases, transfers, and product changes.
• Collaborate with the team to deliver a smooth, human experience.

Skills

Customer service

Mortgage knowledge

Job description

You’ll make an impact by guiding customers through one of life’s biggest decisions - their mortgage journey. Whether they’re buying their first home, moving house or making changes to their current mortgage, you’ll support them with empathy and integrity.

Whether it’s a first step or a fresh start, we’re here for our customers - every step of the way. Our colleagues bring care, clarity, and expertise to every conversation, making the mortgage journey smoother, simpler, and more human.

At Nationwide, we put our customers at the heart of everything we do - it's how we think, act, and deliver every day. It’s why we’re rated the UK’s best high street banking provider for customer satisfaction. And it’s why we are the Which? Best Banking Brand of the Year 2025. We are Uncompromisingly Customer.

Ready to make an impact?

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role are 25-35 hours within our core opening times. Your schedule will include working Monday to Friday, between 8am-6pm and will include working one Saturday in every three weeks from 8:30am - 4pm. We’ll make sure you receive your schedule six weeks in advance so you can plan with confidence.

The initial training will last 7 weeks, Monday - Friday, 35 hours a week. It’s essential to ensure you are set up for success, so no time off will be permitted during this time. Whether you’re new to mortgages or bring experience, this training is key to your development.

Our training includes two consecutive face-to-face days at one of our offices. If it’s not your usual location, we’ll cover travel and overnight accommodation. You may also be asked to attend the office more often during the training period to help you settle in and set you up for success.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, Northampton, Dunfermline, Wakefield, Bournemouth, Glasgow or Sheffieldoffice. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.