Mortgage Administrator

Cranleigh Personnel; Horsham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

23 days holiday + bank holidays

Free parking

CeMAP training support

Pension scheme

Career progression opportunities

Job summary

Cranleigh Personnel is seeking a Mortgage Administrator in Horsham to join a busy mortgage team. The role focuses on supporting the mortgage and protection team with end-to-end case management and serving as a primary contact for clients, lenders and providers.

You will manage cases through to completion, ensure deadlines and service levels are met, and have the opportunity to develop technical skills with training provided.

Qualifications

• Experience in mortgage administration preferred.
• Support the mortgage and protection team with end-to-end case management.
• Be a key contact for clients, lenders and providers.
• Commitment to deadlines and service levels.
• Training provided for technical tasks.

Responsibilities

• Support the mortgage and protection team with end-to-end case management.
• Manage client cases through to completion, meeting deadlines and SLAs.
• Act as point of contact for clients, lenders and providers.
• Handle client queries; resolve professionally.
• Assist with technical tasks such as research and suitability letter preparation.
• Work closely with advisers to ensure a smooth client experience.

Skills

Mortgage admin experience

Job description

Mortgage Administrator

Horsham

£30,000 - £40,000 (depending on experience)

Full-time, office-based (Monday to Friday, 9am-5pm)

• If you have experience in any kind of mortgage administration experience and would love to work within a Mortgage Adviser team, as dedicated support, this could be a great next step.
• This is an opportunity to join a busy, well-established mortgage team where you'll play a key role in keeping cases moving while building your technical knowledge.

Client Overview

This is a team of around 20

The culture is social, supportive and collaborative. It's a close-knit team that works hard but also makes time for team events and a positive working environment.

This role would suit someone who enjoys a fast-paced setting, values teamwork, and wants to take real ownership of their work.

Role Details

• Supporting the mortgage and protection team with end-to-end case management.
• Managing client cases through to completion, ensuring deadlines and service levels are met.
• Acting as a key point of contact for clients, lenders and providers.
• Handling client queries and ensuring they are resolved efficiently and professionally.
• Assisting with more technical tasks such as research and suitability letter preparation (training provided).
• Working closely with advisers to ensure a smooth and high-quality client experience.

This is a hands-on role where you'll have real responsibility and the opportunity to develop your technical skills over time.

Benefits / Details

• £30,000 - £40,000 salary depending on experience.
• 23 days holiday plus bank holidays, increasing to 25 with service.
• Option to compress hours and finish early on a Friday.
• Company pension and death-in-service benefit.
• Modern Horsham office with free parking
• Support towards CeMAP qualifications and the opportunity to progress into a Mortgage & Protection Adviser role.
• Longer-term development options across the wider business, including potential pathways into wealth planning.