Mortgage Administrator

Finders Keepers Ltd.; Coleford; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

An established industry player in the mortgage and insurance sector is seeking a dedicated Mortgage Administrator. In this hybrid role, you will have the flexibility to work both in the office and from home, while receiving full support and training to achieve your CeMap Qualification. Your primary responsibility will be to provide quality review services, ensuring that best practices are followed for customer satisfaction. This position offers a competitive salary and a variety of perks, making it an exciting opportunity for those looking to grow in the financial services field. Join a company with over 25 years of experience and contribute to a culture focused on excellence and compliance.

Benefits

Hybrid working pattern

Full support and training for CeMap Qualification

Competitive salary

Additional perks and benefits

Qualifications

• Strong IT and communication skills with a focus on accuracy.
• Ability to analyze data and work effectively in a team.

Responsibilities

• Ensure best advice and practice across the mortgage network.
• Assess cases against regulatory standards and provide feedback.

Skills

IT skills

Written communication

Verbal communication

Attention to detail

Teamwork

Data analysis

Administrative skills

Telephone manner

Ability to work under pressure

Time management

Job description

Mortgage Services

Mortgage Administrator

What we can offer you

• The flexibility of a Hybrid working pattern - (2 days in the office/3 working from home)
• Salary £23k depending on experience.
• Full Support and Training to gain your CeMap Qualification
• Plus, many more perks and benefits

Duties include:

To provide a quality review service ensuring that "best advice" and "best practice" are adopted across the network.

Key Responsibilities to include:

• Check cases to ensure the best outcomes for customers and that documentation meets FCA and Mortgage Intelligence Holdings’ requirements, ensuring a positive customer culture.
• Assessment of Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team.
• Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained.
• Provide feedback to field staff to assist as part of their overall monitoring of advisers.
• Reporting results of assessments and monitoring responses.
• Analysis of results to identify trends, areas of development and potential risks.
• Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken.
• Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business.

Skills and Experience

• Strong IT skills
• Excellent written & verbal communication skills
• High level of accuracy & attention to detail
• Ability to work as part of a team.
• Ability to analyze data to identify trends.
• Good administrative and organisational skills
• Good telephone manner
• Ability to work under pressure.
• Good time management skills

Who we are:

We’re a mortgage and insurance network and club, supporting advisers for over 25 years.

Founded in 1996, we started life as a lead generation company and have grown into the multi-award-winning network and club we are today. You’ll benefit from our wealth of industry experience, premium network and club services and expertise in business growth.

MS01898