Mortgage Administrator Part Time

Bank of Ireland; Bristol; Hybrid; GBP 20,000 - 40,000; Full time

Job summary

An established industry player offers a unique opportunity to develop your customer service and administrative skills in a vibrant team. This role emphasizes flexibility, allowing you to thrive in a hybrid work environment that suits your lifestyle. As part of a dynamic department focused on mortgage processing, you will engage with customers, ensuring compliance and delivering exceptional service. With a commitment to work-life balance, the company provides generous leave policies and support for personal and professional growth. Join a forward-thinking organization that values diversity and inclusion, and make a meaningful impact in your career.

Benefits

24 days annual leave

Excellent pension contributions

6 months paid maternity leave

Employee assistance program

WebDoctor access

Financial wellbeing coaches

Support for educational qualifications

Qualifications

• No minimum educational requirements for this role.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide excellent customer service and connect with customers effectively.
• Adhere to legal and regulatory requirements in all tasks.

Skills

Customer Service

Verbal Communication

Written Communication

Attention to Detail

Education

No minimum educational requirements

Job description

What is the opportunity

An opportunity to develop customer service, administration and telephony skills. You will form part of an upbeat and friendly department with opportunities to learn new skills which may help you to progress your career within the Bank of Ireland.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

In this role you will:

• Provide an excellent level of Customer Service
• Be able to connect with Customers in writing and verbally
• Adhere to all legal, regulatory, compliance and audit requirements at all times
• Develop a sound knowledge of the Mortgage process
• Perform processing tasks to defined levels of efficiency and accuracy, working within departmental policies and procedures
• Enforce the Bank's core values to enable success, teamwork and excellent customer service

What will make you stand out?

• Good verbal and written skills
• Passion for Customer Service
• Highly developed communication skills which will include excellent verbal and written communication skills

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The Home Buying & Ownership department is responsible for the end to end processing of new and existing mortgages consisting of all administrative tasks whilst meeting legal, regulatory, compliance and audit requirements.

The department operates in a strong customer focused environment which is at the forefront of all decision making whilst managing fluctuating business volumes, increasing competition, stretching service targets and rapid change.

Why work with us

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Accountable - Self
• Champion Transformation - Self

Where Agency assistance is required, Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.