Monitoring Tools Support, Assoc Manager / Specialist

WeAreTechWomen; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading tech organization is seeking a Monitoring Tools Support Associate Manager/Specialist in London. The ideal candidate will have strong experience with Dynatrace and a background in monitoring tools, automation, and client interaction. This role involves hands-on implementation, troubleshooting, and developing monitoring solutions in a high-performance environment. Applicants must be available for travel across the UK for client engagements. A competitive salary package is offered based on experience.

Qualifications

• At least 3 years of hands-on expertise in Dynatrace.
• Strong experience in enterprise environments with performance monitoring.
• Familiarity with DevOps tools and CI/CD pipelines.

Responsibilities

• Manage monitoring configurations and tools.
• Execute hands-on implementation and deployment of Dynatrace.
• Troubleshoot monitoring platform incidents.
• Develop dashboards and reporting views for actionable insights.
• Maintain detailed documentation for configurations.

Skills

Prometheus

Grafana

Dynatrace

Python

PowerShell

Bash

Terraform

Ansible

API design

Job description

Monitoring Tools Support, Assoc Manager/Specialist

Location: UK (London - must be willing to travel to client sites throughout the UK on an ad hoc basis)

Salary: Competitive salary and package (Depending on level of experience)

Accenture are partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure for sovereign AI. To support this endeavour, we’re building a high-performance compute operations team in London.

Our work will be sensitive, secure, 24x7 and on the most up-to-date high density compute stacks available. Shift teams will be setup and operate 24x7 and successful candidates working on shift will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota.We anticipate this to commence within the first 3-6 months of joining. Our opportunity is foundational to sovereign AI and national interest. We are recruiting for all levels across the TechOps stack and seek candidates who can be cleared to SC, willing to work shifts, have experience of technical operations work and have either the high performance compute skills or a proven track record in adopting new skillsets.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Key Responsibilities

• Manage monitoring configurations and familiar with Tools such as DynaTrace, NetBox, Vertiv.
• Possess in-depth understanding of the Dynatrace license model and its application.
• Execute hands‑on implementation and deployment of Dynatrace across customer environments.
• Configure and customize Dynatrace as per organizational and project‑specific requirements.
• Manage complete Dynatrace deployment lifecycles in complex customer settings.
• Integrate Dynatrace with various ITSM, CI/CD, and QA/performance testing tools.
• Maintain detailed documentation for resolved issues, workflows, and Dynatrace configurations.
• Share knowledge and mentor peers, develop Dynatrace usage guidelines and best practices.
• Troubleshoot monitoring platform related incidents.
• Producing high‑quality implementation scripts, test plans and change controls for all monitoring changes
• Maintain Observability Frameworks: Integrate monitoring, logging, and tracing for cloud‑ and on‑premises systems.
• Maintain Data Integration & Ingestion: Manage scalable systems to collect and ingest data from multiple sources via APIs and SNMP Traps
• Custom Solutions: Develop dashboards and reporting views that provide clear, actionable insights.
• Monitor, analyse, and fine tune monitoring metrics addressing bottlenecks or inefficiencies.

Required Skills

• Tooling Expertise: Use Prometheus, Grafana, and Dynatrace for data collection, visualisation, and deep‑dive analysis.
• Proficiency in Prometheus, Grafana, and Dynatrace.
• Strong knowledge of API design, data modelling, and pipelines.
• Experience with automation, monitoring platforms, and scripting languages (e.g., Python, PowerShell, Bash, Terraform and Ansible) to enhance operational efficiency.
• Strong communication and collaboration skills, with a track record of working effectively across technical and non‑technical teams.

Qualification

• Experience in monitoring tools with at least 3 years of hands‑on expertise in Dynatrace.
• Strong experience in enterprise environments with performance monitoring and optimisation.
• Familiarity with DevOps tools, CI/CD pipelines, and automation frameworks.
• Excellent problem‑solving, analytical, and troubleshooting skills.
• Strong communication and client‑facing skills.

Locations

London

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.