Monitoring Support Officer

Black Point Recruitment LTD; Swindon; On-site; GBP 26,096,000 - 35,305,000; Full time

Job summary

Black Point Recruitment LTD is seeking a Monitoring Support Officer to perform field visits and compliance checks on individuals under electronic monitoring. You will inspect tags and equipment for damage or tampering, ensure proper wear of devices, and maintain accurate visit records.

The role requires a full UK driving licence, ability to travel between locations, and the flexibility to work evening or night shifts.

Qualifications

• Full, valid UK driving licence.
• Basic DBS certificate or willingness to obtain one.
• Ability to travel between designated locations.
• Strong observational skills and attention to detail.
• Excellent communication and time-management skills.
• Reliable, responsible and professional approach.
• Ability to work independently and follow procedures.
• Flexibility to work evening and night-time shifts.

Responsibilities

• Conduct scheduled field visits and compliance checks.
• Inspect monitoring tags and associated equipment for visible signs of damage or potential tampering.
• Identify and report equipment faults, suspected interference or other irregularities.
• Complete accurate reports and maintain appropriate records of all visits.
• Escalate concerns and potential breaches through the appropriate reporting channels.
• Communicate professionally with monitored individuals while maintaining appropriate boundaries.
• Travel between allocated locations and manage visits in line with operational requirements.
• Follow all relevant procedures relating to confidentiality, safeguarding, health and safety and incident reporting.

Job description

About the Role

The role involves conducting field visits and compliance checks on individuals subject to electronic monitoring requirements, including individuals released from prison or subject to court-imposed restrictions.

As a Monitoring Support Officer, you will be responsible for checking electronic monitoring tags and associated equipment to identify visible signs of damage, interference or potential tampering. You will help ensure that equipment is being worn and maintained in accordance with the relevant monitoring requirements and operational procedures.

This is a position of responsibility requiring professionalism, attention to detail and the ability to work independently. You will be expected to maintain accurate records, report concerns promptly and conduct all visits in a calm, respectful and professional manner.

Pay Rate: £13.48 per hour

Shift Start: 5:30 PM

Shift Duration: 8–9 hours

Overtime: Available

Key Responsibilities

• Conduct scheduled field visits and electronic monitoring compliance checks.
• Inspect monitoring tags and associated equipment for visible signs of damage or potential tampering.
• Identify and report equipment faults, suspected interference or other irregularities.
• Complete accurate reports and maintain appropriate records of all visits.
• Escalate concerns and potential breaches through the appropriate reporting channels.
• Communicate professionally with monitored individuals while maintaining appropriate boundaries.
• Travel between allocated locations and manage visits in line with operational requirements.
• Follow all relevant procedures relating to confidentiality, safeguarding, health and safety and incident reporting.

Essential Requirements

• Full, valid UK driving licence.
• Basic DBS certificate, or willingness to undergo a Basic DBS check.
• Ability to travel between designated locations.
• Strong observational skills and attention to detail.
• Excellent communication and time-management skills.
• A reliable, responsible and professional approach.
• Ability to work independently and follow established procedures.
• Flexibility to work evening and night-time shifts.