monitoring Analyst

JR United Kingdom; London; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading company is seeking a Monitoring Specialist for a 6-month contract to manage live broadcasts. The role involves troubleshooting, collaboration with technical teams, and ensuring successful broadcast execution. This fully remote position offers a pay rate of £27 per hour.

Qualifications

• 2+ years of experience in video content operations or related industries.
• Understanding of live broadcast environment and streaming technology.

Responsibilities

• Monitor live broadcasts and troubleshoot issues.
• Establish partnerships with key stakeholders.
• Provide status updates on deliverables and timelines.

Skills

Problem-Solving

Communication

Adaptability

Job description

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6-month contract/27 pounds an hour/Fully remote

Scope of work and deliverables

The Monitoring Specialist, Broadcast Operations will be responsible for monitoring live broadcasts across the company's family of apps, troubleshooting and escalating issues as they arise, and working closely with key stakeholders to ensure the successful onboarding and execution of live broadcasts for premier partners.

Services Needed

• Monitoring of top-tier live broadcasts
• Troubleshooting and escalation of issues
• Communication with Technical Analysts and engineering teams
• Review, triage, and investigation of problems (initial root cause analysis)
• Establishment and maintenance of strong cross-functional partnerships with key stakeholders
• Management of key projects from initiation through completion
• Proactive identification and mitigation of risks in project execution
• Provision of visibility to all deliverables, timelines, and issues through frequent status updates
• Successful monitoring and support of top-tier live broadcasts
• Timely and effective troubleshooting and escalation of issues
• Regular status updates to the team and relevant partners

Online Operations Agent

• Technical Broadcast Knowledge: Strong understanding of streaming technology, traditional broadcast technology, and live streaming fundamentals.
• Problem-Solving and Troubleshooting: Ability to troubleshoot and escalate issues as they arise, and work with Technical Analysts and engineering teams to communicate and resolve issues.
• Communication and Collaboration: Ability to establish and maintain strong cross-functional partnerships with key stakeholders, including Engineering, Operations, Production, and Partnerships.
• Adaptability and Flexibility: Willingness to work in fast-paced and dynamic environments, including occasional overtime hours or time in lieu.

Qualifications

• 2+ years of experience in video content operations, broadcast operations, entertainment, or related industries
• Experience at a studio, media company, in post-production, social media, or at a video platform
• Ability to manage multiple priorities simultaneously and a thorough understanding of automated technology, traditional broadcast technology, and live streaming fundamentals. Willingness to deep dive into the technical broadcast contribution pipeline: Path (redundant, diverse), transcoding settings, captions/subtitles, etc.
• Understanding of the live broadcast environment (switching and routing knowledge, network monitoring and troubleshooting, etc.)
• Experience or relevant knowledge with streaming and re-streaming software
• Experience working in fast-paced and dynamic environments
• Experience working on large cross-functional teams