Transaction Monitoring - Due Diligence & Customer Monitoring Analyst

Teya Services Ltd.; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Due Diligence & Customer Monitoring Analyst, where you'll play a vital role in safeguarding the financial services infrastructure. This dynamic position involves monitoring transactions and customer behavior to detect fraud and ensure compliance with AML regulations. You will thrive in a fast-paced environment, conducting investigations and collaborating with internal stakeholders to enhance processes. With a focus on personal growth and a supportive culture, this innovative firm offers a unique opportunity to make a significant impact while enjoying a range of employee perks and a flexible working environment.

Benefits

Physical and mental health support

Extended maternity and paternity leave

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days of Annual Leave (+ Bank Holidays)

Office snacks

Friendly office environment

Qualifications

• Minimum 2 years in transaction monitoring roles in payments or banking.
• Strong data analysis and investigation skills required.

Responsibilities

• Monitor transactions to identify fraud and compliance issues.
• Draft internal Suspicious Activity Reports for review.
• Proactively analyze trends and suggest monitoring rules.

Skills

Data Analysis

Investigation Skills

Communication Skills

Organizational Skills

Flexibility

Education

AML Qualification (ICA or ACAMS)

Experience in Transaction Monitoring

Tools

SQL

Transaction Monitoring Tools

Job description

• Full-time

Company Description

About Teya
Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

Job Description

Job Description

As a Due Diligence & Customer Monitoring Analyst, you will play a critical role in monitoring the ongoing behaviour of our members to protect the financial services infrastructure from unwanted behaviour, enforce Teya policy, protect against fraud, and ensure Teya maintains compliance with AML regulations actively supporting Teya’s commitment to prevent financial crime.

The role will cover transaction and other monitoring of members and their behaviour and subsequent in-depth investigations of monitoring flags and risk issues and events across all of Teya’s products. You will be used to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs.

Key Areas of Focus:

• You will have experience in analysing acquiring and business account transactions, customer use and behaviour to identify potential indicators of fraud, money laundering or terrorist financing, as well as risk against card scheme compliance requirements and financial risk.
• You will have strong investigation skills and be confident conducting in-depth investigations.
• Experience drafting detailed internal Suspicious Activity Reports.
• You will be able to demonstrate examples of working to and achieving SLA’s and KPI’s.
• Confident in suggesting potential improvements and efficiencies to processes to your team lead.
• Have experience using different transaction monitoring and AML tools.
• Strong data analytics skills to interrogate data and make data driven decisions.

What You'll Be Doing:

• Transaction Monitoring: Review suspicious transaction patterns to identify indicators of Fraud, AML, Terrorist Financing and other high risk indicators.
• Member Monitoring: Review changes in members activity to identify suspicious conduct.
• Suspicious Activity Reporting: Drafting internal Suspicious Activity Reports to share with the second line teams for review.
• Trend Analysis: Proactively analyse data on identified trends and suggest new transaction monitoring rules to the team lead.
• Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams with the need to achieve compliance with company policy and regulation.
• Performance Management: Achieve departmental SLA’s for reviewing cases and aid the team in achieving its KPI’s.
• Collaborative Communication: Build strong relationships with internal stakeholders, sharing insights and fostering a culture of ongoing monitoring risk management.
• Process & System Optimisation: Be proactive in suggesting potential areas of improvement and optimisation to the team leader.
• Reporting: Produce relevant reporting as required.
• Horizon Scanning: Keep abreast of upcoming regulation change and assess how it may impact upon departmental tasks.
• Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA’s.

Qualifications

• A minimum of 2 years of experience working in transaction monitoring analyst roles in payments and or business banking.
• Ideally hold an AML qualification such as ICA or ACAMS or equivalent.
• An understanding of the card acquiring and business banking space.
• Knowledge of both the UK and EU AML regulations.
• Strong data analysis skills with the ability to extract insights using SQL.
• Excellent communication and teamwork skills.
• Highly organized and have strong attention to detail.
• Highly motivated and enthusiastic individual who thrives working in a fast-paced environment.
• Excellent written and verbal communication skills and be confident speaking to various internal and external stakeholders.
• Be flexible to working outside of standard business hours if required.

Additional Information

Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.

Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support.

Cycle-to-Work Scheme.

Health and Life Insurance.

Pension Scheme.

25 days of Annual Leave (+ Bank Holidays).

Office snacks every day.

Friendly, comfortable and informal office environment in Milton Keynes or London.

Teya is for forward-thinkers and change-makers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build high-performing teams, we’re always looking for people with diverse backgrounds and experiences to join us.