Monica Vinader – Piercer

Eldon Square; Newcastle upon Tyne; On-site; GBP 27,000 - 39,000; Part time

Job summary

Monica Vinader in Eldon Square is seeking a Part-time Piercer to join our boutique team. You will provide exceptional customer service, demonstrate product knowledge and perform in-store services such as engraving and aftercare.

The ideal candidate has a customer-first mindset, strong communication skills, and the ability to work well in a fast-paced retail environment while maintaining a polished appearance.

Occasional travel to other boutiques may be required.

Qualifications

• Excellent customer service and sales focus.
• Good communication and interpersonal skills.
• Ability to explain product features and care instructions.
• Professional appearance and grooming.
• Team player with a positive attitude.

Responsibilities

• Achieve individual sales and KPI targets through exceptional service.
• Demonstrate product knowledge and passion for Monica Vinader values.
• Deliver in-store services (engraving, welding and aftercare).
• Follow company policies and concession procedures in a fast-paced environment.
• Support stock and merchandising tasks as required.

Skills

Customer service

Sales skills

Communication

Teamwork

Under pressure

Job description

Contract: Part time
Tenant: Monica Vinader
Hours: 24
Positions open: 1

Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

Responsible Jewellery Brand, 2026 – Country & Town House

Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury

Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for a Piercer to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

We have all the makings of an iconic brand – beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

What you’ll do

Driving Sales and Exceptional Customer Experience

• Achieve individual sales and KPI targets through delivering exceptional service to customers
• Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
• Deliver in store services with confidence (eg: engraving, welding and aftercare)

Supporting the Team

• Comply with Monica Vinader company policies and procedures at all times
• Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
• Exceptional personal grooming and presentation
• Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)

What you’ll bring

• A customer first attitude and a desire to drive sales
• Excellent communication and interpersonal skills
• Prepared to go the extra mile to ensure customer expectations are achieved
• Ability to work as part of a team
• Ability to work well under pressure in a fast paced environment
• Positive, proactive and able to work to direction

To be successful at Monica Vinader, it helps if you…

• Are hands-on, solutions-focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self-motivated in a creative environment
• Speak up when you don’t know – and act fast to figure it out

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

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