Monica Vinader – Concession Manager

Eldon Square; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

£50 Eldon Square Gift Card

Job summary

Monica Vinader is seeking a Concession Manager at Eldon Square in Newcastle. You will drive sales, coach a team and deliver exceptional customer experiences while managing store operations and client relationships across locations.

The role requires hands-on leadership, strong sales focus and the ability to lead a team to exceed targets in a fast-paced retail environment.

Qualifications

• Experience leading and coaching a team in retail.
• Proven track record of increasing sales and KPIs.
• Strong communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Flexible across locations and shifts.
• Experience delivering exceptional customer service.

Responsibilities

• Drive and exceed the sales budget and develop an action-oriented business plan for your location.
• Monitor store and team KPIs to maximise opportunities for growth.
• Be a brand ambassador delivering exceptional customer experience.
• Develop and maintain client relationships to drive repeat business.
• Recruit, coach and manage the team and conduct regular performance reviews.
• Ensure stock accuracy and manage payments and in-store services.

Skills

Leadership

Coaching

Customer service

Commercial awareness

Communication

Time pressure handling

Organization

Problem solving

Job description

Contract: Full time
Tenant: Monica Vinader
Positions open: 1

Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House
• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

Where we need your help

We have all the makings of an iconic brand – beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Concession Manager role is an exciting opportunity to help:

• Drive sales and exceed targets through exceptional customer service and building a client business
• People management and coaching to deliver the above
• Maximise store efficiency through operations management

What you’ll do

Driving Sales

• Drive and exceed the sales budget
• Develop and implement an action orientated business plan for your location
• Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
• Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
• Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
• Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team

• Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
• Coach and develop your team through feedback and regular performance reviews to help them develop their career
• Manage the team in accordance with company policy and procedures, escalating issues as they arise
• Support the recruitment process, interviewing candidates and compile feedback from trial shifts
• Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers
• Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times
• Ensure in store experience is in line with the guidelines and Brand standard
• Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues
• Ensure accurate payment processing and cash handling through regular training of your team
• Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team

What you’ll bring

• Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
• A demonstrated passion for customer service and delivering exceptional customer experiences
• People management skills and an ability to deal with escalations effectively
• Commercial awareness with a track record of improving sales, KPIs and driving targets
• Excellent communication and interpersonal skills
• Ability to work well under pressure in a fast paced environment with a flexible approach
• Organised with an ability to produce quality work within deadlines
• Proactive approach with a solution focused mindset at all times

To be successful at Monica Vinader, it helps if you…

• Are hands-on, solutions-focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self-motivated in a creative environment
• Speak up when you don’t know – and act fast to figure it out

Additional Requirements

Fully flexible to work across all locations and shift times. Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

For your chance to win a £50 Eldon Square Gift Card!