Money Support Officer

Town and Country Housing; Epsom; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme 10%

Life assurance 4x salary

30 days annual leave

Volunteer days

GP & counselling service

Eye care voucher

Parental leave

Flexible benefits

Flu vaccination

Job summary

Town & Country Housing is seeking a dedicated role to support residents in maximising income and financial wellbeing through informed advice, guidance, and casework management. The role involves welfare benefit claims, grants, and financial support applications, including appeals, with a focus on budgeting, data accuracy, and collaboration with internal teams to secure specialist help.

You will develop strong partnerships and referral networks to deliver effective, customer-focused financial

Qualifications

• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office.
• A passion for providing excellent customer service.
• Confidence to handle challenging situations with resilience and professionalism.

Responsibilities

• Support residents to maximise their income and financial wellbeing through advice, guidance, and casework management.
• Assist with welfare benefit claims, grants, and financial support applications, including appeals and challenges to benefit decisions.
• Provide budgeting and money management support and maintain accurate case records and performance data.
• Work with internal teams and external partners to ensure residents access specialist support.
• Develop partnerships and referral networks to deliver effective, customer-focused financial inclusion services.

Skills

Strong communication

IT literacy

Customer service

Resilience and professionalism

Tools

Microsoft Office

Job description

Our Vacancy

Our successful candidate will be someone that will contribute to Town & Country Housing’s support strategy by providing a comprehensive range of information, guidance, and any onward referral to help people manage their money and prepare for changes in welfare benefit.

What you'll do

Supporting residents to maximise their income and financial wellbeing through advice, guidance, and casework management. Assist with welfare benefit claims, grants, and financial support applications, including appeals and challenges to benefit decisions. Provide budgeting and money management support, maintain accurate case records and performance data, and work collaboratively with internal teams and external partners to ensure residents access the specialist support they need. Develop strong partnerships and referral networks to deliver effective, customer-focused financial inclusion services.

What you'll need

• Strong written and verbal communication skills
• Good IT skills, including use of Microsoft Office systems
• A passion for providing excellent Customer Service
• Confidence to handle challenging situations with resilience and professionalism

Why join us

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)

If you have any questions about this role, please email the Talent Team on [e-mail]

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

Interviews will be taking place in person on Tuesday 29 September 2026.