Money Advice/Debt Caseworker

VONNE (Voluntary Organisations' Network North East); Gateshead; On-site; GBP 27,000 - 28,000; Full time

Job summary

VONNE (Voluntary Organisations' Network North East) is seeking a Money Advice/Debt Caseworker to help people improve their financial wellbeing across Tyne and Wear. We are open to trainees and those with transferable skills.

The role involves guiding clients on social welfare rights, managing casework, and delivering services through remote channels and in-person at designated venues. Applicants with debt advice experience or transferable skills are encouraged to apply.

Qualifications

• Experience in debt advice or transferable skills for trainees.
• Ability to guide clients on social welfare rights.
• Capacity to work across remote and in-person venues.

Responsibilities

• Provide guidance on social welfare rights and manage casework.
• Deliver services through remote options and in-person at venues.
• Work closely with clients to improve financial wellbeing.

Skills

Debt advice experience

Communication skills

Casework management

Job description

Contract Type: Permanent

Role Type: Employment

Hours: Full time

Application deadline: Monday, November 30, 2026 - 09:00

Based: Gateshead

Salary: £26,607 to 28,182 Per Annum

Salary Type: Salary Scale

Location: Tyne and Wear

Role description: Assistant

About The Role

Are you passionate about helping others and making a difference in people's lives? We have exciting opportunities for Money Advice/Debt Caseworker to join this expanding service. We're also open to considering trainees for this role.

What You'll Be Doing

As a Money Advice Caseworker, you will provide guidance on social welfare rights, manage casework, and deliver services through various channels, including remote options and in-person at designated venues. You'll be working closely with clients to improve their financial wellbeing and quality of life.

We are looking for applicants with relevant experience in debt advice or transferable skills for trainees.