Monday - Friday: Full-Time Front of House Supervisor.

WatchHouse.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading specialty coffee group as a Full-Time Front of House Supervisor in London. You'll lead a dynamic team in delivering exceptional service, embodying our values of passion, empathy, and diligence in every customer interaction. This role provides growth opportunities in a thriving environment dedicated to quality and hospitality.

Benefits

Free coffee, tea and WatchHouse made drinks

Empathetic management with flexibility

Access to SCA training

Free lunch on shift

30% off food and retail coffee

Social budget for team events

Qualifications

• Hands-on experience in high volume cafes, restaurants, or fast service environments.
• Proven supervisory experience in hospitality settings.
• Strong customer service skills with the ability to deliver best-in-class experiences.

Responsibilities

• Lead and oversee floor and counter service to ensure exceptional guest experiences.
• Mentor and support team members to uphold WatchHouse standards.
• Maintain cleanliness and operational effectiveness in the House.

Skills

Leadership

Customer Service

Team Management

Operational Excellence

Attention to Detail

Job description

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Monday - Friday: Full-Time Front of House Supervisor, London

Client: WatchHouse.

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 8060574fbcd9

Job Views: 2

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

WatchHouse is a group of specialty coffee Houses located in iconic neighbourhoods across London, Bath and New York. We are dedicated to elevating the coffee experience through our "Modern Coffee" philosophy. We offer premium products in exceptional places with our passionate team to ensure each visit offers a unique guest experience. This commitment to quality and heartfelt hospitality, earn us the title of Europe’s Best Coffee Shop Chain at the 2024 European Coffee & Hospitality Awards.

Join us and be part of a team that’s redefining the coffee experience with community, innovation, and excellence at its core.

We are looking for a Full-Time experienced Supervisor to join our team at WatchHouse Fenchurch Street.

The ideal candidate must have hands-on experience working in high volume cafes, restaurants or fast service environments, with a passion for leading excellent shifts and delivering the best customer service.

In short: Front of House Supervisors are natural leaders with a passion for delivering best-in-class experiences to every guest who walks through our doors. This role is vital to the smooth and efficient running of our Houses. You will oversee floor and counter service in bustling locations, ensuring exceptional customer service and operational excellence. Often the first point of contact for our customers, you’ll embody WatchHouse’s welcoming, knowledgeable, and detail-focused ethos.

Directly reports into: House Manager.

Key Responsibilities:

• Lead and oversee the floor and counter service, ensuring smooth service and exceptional guest experiences during your shift.
• Provide unparalleled hospitality, being the first point of contact for customers and creating a welcoming and engaging environment.
• Work alongside the management team in your House to mentor and support your team, providing guidance, training, and encouragement to deliver WatchHouse standards.
• Maintain cleanliness and attention to detail across the House.
• Be a fountain of knowledge for the team when it comes to WatchHouse products and standards.

Key to this Role:

• You live and breathe our Core Values of Passion, Empathy, Diligence and Can Do.
• You are always well presented, adhering to the WatchHouse uniform policy.
• Naturally take charge, inspire confidence in your team, and are proactive in ensuring smooth service.
• You are approachable, reliable, and hardworking.
• A background in supervisory roles within a restaurant or large coffee shop setting.
• You have a passion for hospitality and thrive on delivering memorable experiences to every guest.
• You handle the dynamic nature of the role with ease, transitioning between floor and counter service when needed.
• Your friendly demeanor and expertise in WatchHouse coffee and food offerings make you a go-to for both guests and teammates.

What can you expect at WatchHouse :

• Beautifully designed Houses, working on industry-leading equipment and with fellow hospitality professionals.
• Contracted hours every week to give you stability and the ability to plan your personal life.
• Empathetic managers who will be flexible on your needs.
• Free coffee, tea and WatchHouse made drinks (even on your days off!).
• Providing on and off shift training when you join the team to ensure you are set for success.
• Access to SCA training (depending on your role).
• 250g of free coffee each month.
• Access to the Cycle to work scheme.
• A day off shift induction within your first two weeks of joining WatchHouse.
• Genuine opportunities for career growth within WatchHouse as we continue to grow.
• Free lunch on every shift.
• A social budget for each location to have fun with your team outside of work.
• An invite to the annual WatchHouse Party; including presenting the Core Value Awards and prizes such as a trip to Coffee Farms!
• 30% off food in any of our Houses, any time.
• 30% off our WatchHouse retail coffee, anytime.

Working at WatchHouse :

WatchHouse was born from a passion to do better. Diligence and attention to detail are paramount to what we do, we focus on the detail. We strive for perfection. We really care.

We are a people-first business, curious and interested in those around us. We treat everyone with respect. We pride ourselves on creating an environment where diversity is celebrated, equality is insisted and inclusion expected.

A company where we believe in having the right person in the role; personality and individuality at the top of the list of what we are looking for in applications and throughout our hiring process.

We also know that everyone is different, and we value and respect diversity, standing up for equality and standing against any form of discrimination.

Decisions about and the treatment of people at work should be based on the individual’s abilities, skills, performance and behaviour - these should be assessed against the WatchHouse job description requirements for each individual role.

We are always patient and considerate towards others. Encouraging, approachable and communicating brilliantly. We strive to be the best we can be, by giving and receiving regular and honest feedback in a professional manner.

We plan ahead, prioritise and are mindful and respect the time of others. We complete every task to the best of our ability. Always happy to ask for help, work in cohesion with other people/departments and share successes.

We work to make WatchHouse an environment of trust and camaraderie, where others are inspired to play their part in working effectively together. Building strong relationships with others and demonstrating positive energy. We recognise and value the contribution of others across the business, working together to deliver the Modern Coffee experience to each and every person touched by our business.

Our four core values - passion, can do, diligence and empathy - are what make WatchHouse who we are. Our decisions are made based on these principles. To grow and succeed at WatchHouse, it is imperative that these values also resonate strongly with you and can drive your ambition in the same way they do ours.