Modern Desktop Engineer

Roke; Romsey; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Flexi-time

Hybrid work arrangement

Private medical cover

Pension scheme

Learning & development access

Job summary

Roke seeks an experienced End User Services specialist to lead the design, delivery and support of the Intune desktop and broader M365 environment. This role bridges the Platform and EUS teams, guiding the ongoing deployment and support of modern IT services.

You will act as 3rd line escalation for Service Desk, manage software packaging, and drive vulnerability compliance while collaborating with IT leadership to improve service quality and documentation.

Qualifications

• Experience with Intune endpoint management and M365 administration.
• Familiarity with Windows/AD networking concepts and PowerShell scripting.
• Knowledge of ITIL processes and incident/change management.

Responsibilities

• Lead in the ongoing development and support of the managed Intune laptop desktop.
• Primary 3rd line escalation point for the Service Desk.
• Software packaging and deployment.
• Ownership of the ongoing vulnerability compliance to align with CE+ & DCC mandated guidelines.
• Windows operating system support.
• Basic Linux support / understanding.
• iOS and Android phone support.
• Advanced M365 support and administration.
• Technical leadership in project teams.
• Work with Head of IT Service to improve IT provision and documentation.
• Research and develop solutions to Incidents and Problems as necessary.
• Engage with Change Management process.

Skills

Intune endpoint management

M365 administration

PowerShell

Networking basics

Incident/Problem/Change management

Cloud platforms (Azure/AWS)

ITIL foundational knowledge

Communication skills

Education

Microsoft 365 Fundamentals / Administrator (MS-900 / MS-102)

Identity and Access Administrator (SC-300)

ITIL V4 Foundation

Tools

None

Job description

Great ideas come from different minds. That’s why we bring together engineers, scientists, analysts, and creatives from every background — and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most.

And as the challenges evolve, so do we — working on the technologies that will shape tomorrow, not just today.

Making the extraordinary every day:

Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed services and consultancy, serving customers across the globe. The markets in which Roke operates are broad but they are frequently cross-cutting at engineering and delivery levels; markets include defence, national security, intelligence sectors with diversity at the core of Roke’s strategy.

Preserving a high level of confidence by consistently meeting and exceeding customer expectation in relation to IT services and value creation is paramount, equalled by the need to meet the needs of the business regarding safe and sustainable generation of revenue and profit.

The IT department sits within the Corporate Services directorate and plays an important part in enabling Roke to deliver customer work. The department provides effective, compliant, secure, and resilient technical infrastructures, allowing our people to work effectively wherever they are based.

Job Purpose & Key Responsibilities

A key role in the End User Services (EUS) team, leading in the design, delivery and support of the modern Intune desktop and wider M365 environment. A bridging role between the Platform and EUS teams.

• Lead in the ongoing development and support of the managed Intune laptop desktop
• Primary 3rd line escalation point for the Service Desk
• Software packaging and deployment
• Ownership of the ongoing vulnerability compliance to align with CE+ & DCC mandated guidelines
• Windows operating system support
• Basic Linux support / understanding
• iOS and Android phone support
• Advanced M365 support and administration
• Technical leadership in project teams
• Work closely with the Head of IT Service, to develop and improve IT service provision, proposing improvements
• Develop and maintain high quality technical documentation for use across the wider team
• Research and develop solutions to Incidents and Problems as necessary
• Engagement with the Change Management Process
• Maintain strong relationships with the IT Platform Team
• Strive to deliver an excellent level of service to customers at all times
• Keep IT management apprised of any ongoing problems
• Travel to other Roke sites as necessary
• Always fully comply with Roke’s policies and procedures
• Undertake such other reasonable duties, commensurate with the job holder’s experience and qualifications, as may be required for the smooth operation of the business

Education and Qualifications

• Experience in line with the role requirements
• Microsoft certified in any of the following (or similar) would be an advantage
• Microsoft 365 Fundamentals / Administrator (MS-900 / MS-102)
• Identity and Access Administrator (SC-300)
• ITIL V4 Foundation

Knowledge, Skills & Experience

Technical

• Strong Experience of Intune endpoint management
• Strong experience in administration across the M365 stack
• Understanding of physical infrastructure AD, TCP/IP, DNS, DHCP, VLAN’s, Wifi
• Familiar with the practical use of Powershell
• Experience of Request, Incident, Problem and Change Management
• Experience of cloud PaaS such as Azure and AWS would be an advantage

General

• Project participation / task ownership
• Excellent communication and networking skills
• Ability to produce high quality technical documentation
• Ability to manage conflicting priorities
• Excellent and supportive team player
• Able to use a high level of initiative
• Flexible and agile approach to high workloads
• Strong advocate for the IT Department in the wider business
• Competitive reward package – highly competitive salary, performance-related bonuses, salary reviews and pension scheme.
• Work-life balance – flexible working through flexi-time and hybrid arrangements, plus 30 days' annual leave with the option to buy or sell additional holiday.
• Learning and development – access to over 20,000 LinkedIn Learning courses and our dedicated Roke Academy, supporting continuous learning and career development.
• Health and wellbeing support – flexible benefits including life assurance, a Healthcare Cash Plan, Employee Assistance Programme and eye care support.
• Private medical cover – access to private healthcare through Bupa.
• Recognition and rewards – length of service awards that celebrate and reward your contribution.
• Supportive and inclusive culture – a range of employee community groups that bring colleagues together, foster meaningful connections and create a genuine sense of belonging.

All benefits are subject to eligibility, terms and conditions.

Security

Due to the nature of this position, we require you to be eligible to achieve SC minimum and potentially DV clearances. As a result, you should have resided in the UK for the last 5 years for SC and 10 years for DV.