Modern Desktop Engineer

Roke Manor Research Ltd; Romsey; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Flexible benefits including health & 


Savings & protection

Leisure & entertainment

Job summary

Roke Manor Research Ltd in Romsey, Hampshire, United Kingdom, is seeking an experienced End User Services specialist to lead the design, delivery and support of the Intune laptop and wider M365 environment.

You will act as a bridge between Platform and EUS teams, provide advanced troubleshooting, implement security and compliance, develop documentation, and travel to other Roke sites as needed.

Qualifications

• Microsoft certifications such as MS-900/102 or equivalent preferred.
• MD-102, SC-300, AZ-104 certifications strongly desirable.
• ITIL v4 Foundation certification is advantageous.

Responsibilities

• Lead the ongoing development and support of the Intune laptop and wider M365 environment.
• Serve as the primary 3rd line escalation point for the Service Desk.
• Package and deploy software; manage vulnerability compliance aligned to guidelines.
• Provide Windows and basic Linux support; handle iOS/Android device support.
• Create and maintain high-quality technical documentation.
• Collaborate with IT Platform Team and Change Management processes.

Skills

Intune endpoint management

M365 administration

PowerShell scripting

Networking basics: AD, DNS, DHCP, TCP\

Incident/Problem/Change management

Cloud platforms: Azure and AWS

Education

Microsoft certifications (MS-900 / MS-102)

MD-102 (Endpoint administrator)

SC-300 (Identity & Access Administrator)

AZ-104 (Azure Administrator)

ITIL v4 Foundation

Tools

Powershell

Active Directory

Job description

Roke, Roke Manor, Romsey, Hampshire, United Kingdom

Job Description

Posted Monday 10 August 2026 at 00:00

Great ideas come from different minds. That's why we bring together engineers, scientists, analysts, and creatives from every background — and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most.

And as the challenges evolve, so do we — working on the technologies that will shape tomorrow, not just today.

Making the extraordinary every day:

Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed services and consultancy, serving customers across the globe. The markets in which Roke operates are broad but they are frequently cross-cutting at engineering and delivery levels; markets include defence, national security, intelligence sectors with diversity at the core of Roke’s strategy.

Preserving a high level of confidence by consistently meeting and exceeding customer expectation in relation to IT services and value creation is paramount, equalled by the need to meet the needs of the business regarding safe and sustainable generation of revenue and profit.

The IT department sits within the Corporate Services directorate and plays an important part in enabling Roke to deliver customer work. The department provides effective, compliant, secure, and resilient technical infrastructures, allowing our people to work effectively wherever they are based.

Job Purpose & Key Responsibilities

A key role in the End User Services (EUS) team, leading in the design, delivery and support of the modern Intune desktop and wider M365 environment. A bridging role between the Platform and EUS teams.

• Lead in the ongoing development and support of the managed Intune laptop desktop
• Primary 3 rd line escalation point for the Service Desk
• Software packaging and deployment
• Ownership of the ongoing vulnerability compliance to align with CE+ & DCC mandated guidelines
• Windows operating system support
• Basic Linux support / understanding
• iOS and Android phone support
• Advanced M365 support and administration
• Technical leadership in project teams
• Work closely with the Head of IT Service, to develop and improve IT service provision, proposing improvements
• Develop and maintain high quality technical documentation for use across the wider team
• Research and develop solutions to Incidents and Problems as necessary
• Engagement with the Change Management Process
• Maintain strong relationships with the IT Platform Team
• Strive todeliver an excellent level of service to customers at all times
• Keep IT management apprised of any ongoing problems
• Travel to other Roke sites as necessary
• Always fully comply with Roke’s policies and procedures
• Undertake such other reasonable duties, commensurate with the job holder’s experience and qualifications, as may be required for the smooth operation of the business

Education and Qualifications

• Experience in line with the role requirements
• Microsoft certified in any of the following (or similar) would be an advantage
  • Microsoft 365 Fundamentals / Administrator (MS-900 / MS-102)
  • Endpoint administrator associate (MD-102)
  • Identity and Access Administrator (SC-300)
  • Azure Administrator (AZ-104)
• ITIL V4 Foundation

Knowledge, Skills & Experience

Technical

• Strong Experience of Intune endpoint management
• Strong experience in administration across the M365 stack
• Understanding of physical infrastructure AD, TCP/IP, DNS, DHCP, VLAN’s, Wifi
• Familiar with the practical use of Powershell
• Experience of Request, Incident, Problem and Change Management
• Experience of cloud PaaS such as Azure and AWS would be an advantage

General

• Project participation / task ownership
• Excellent communication and networking skills
• Ability to produce high quality technical documentation
• Ability to manage conflicting priorities
• Excellent and supportive team player
• Able to use a high level of initiative
• Flexible and agile approach to high workloads
• Strong advocate for the IT Department in the wider business

Why You Should Join Us

We offer a competitive salary and access to a number of additional flexible benefits, which will cover Health and Wellbeing, Savings and Protection & Life, Leisure and Entertainment.

Roke has a great community of groups with shared interests. These enable people to share ideas and be passionate about tools, technologies & techniques, which interest them.

We are committed to a policy of Equal Opportunity, Diversity and Inclusion. Our working environment is friendly, creative and inclusive and support a diverse work-force and those with additional needs.

Security

Due to the nature of this position, we require you to be eligible to achieve SC minimum and potentially DV clearances. As a result, you should have resided in the UK for the last 5 years for SC and 10 years for DV.

The Next Step

Roke, Roke Manor, Romsey, Hampshire, United Kingdom