MoD Business Analyst

Nigel Franks International; City Of London; Sur place; GBP 45 000 - 75 000; Plein temps

Résumé du poste

Nigel Franks International seeks a skilled Business Analyst with experience in Microsoft Dynamics 365 Customer Engagement to streamline processes and enhance user experience across our CRM platform.

This is a remote role collaborating with stakeholders to gather requirements, implement system improvements, map processes, and drive adoption while improving delivery in a stable environment.

Qualifications

• Experience with Microsoft Dynamics 365 Customer Engagement (CE).
• Strong ability to gather and document business requirements.
• Ability to work collaboratively with cross-functional teams.
• Experience in process mapping and identifying areas for improvement.
• Familiarity with CRM best practices and user adoption strategies.

Responsabilités

• Gather requirements from stakeholders to drive CRM enhancements.
• Implement system improvements across the Dynamics 365 CE platform.
• Ensure the CRM evolves to meet changing business needs and improves adoption.

Connaissances

Dynamics 365 CE

Requirements gathering

Process mapping

CRM adoption

Description du poste

We are seeking a skilled Business Analyst with experience in Dynamics 365 CE to streamline processes and enhance user experience across our CRM platform.

In this remote role, you will collaborate closely with stakeholders to gather requirements, implement system improvements, and ensure the platform adapts to evolving business needs.

The position emphasizes a focus on effective delivery and continuous improvement in a stable environment.

• Proven experience with Microsoft Dynamics 365 Customer Engagement (CE)
• Strong analytical skills to gather and document business requirements
• Ability to work collaboratively with cross-functional teams
• Experience in process mapping and identifying areas for improvement
• Familiarity with CRM best practices and user adoption strategies

This is a remote position.

Core benefits include None.

If you are looking to leverage your analytical skills to drive meaningful improvements in CRM systems,