Mobilisation Programs Manager

Greystar (International); Greater London; In loco; GBP 65.000 - 98.000; Tempo pieno

Descrizione del lavoro

Greystar is seeking a Mobilisation Manager to coordinate transitions of new and existing properties across Europe, including both Greystar-managed assets and third-party arrangements. You will support pre-opening readiness, onboarding, CRM and PMS setup, and sign-off on operational procedures.

Using Salesforce and Taskray as core tools, you will manage risks, create training materials, and ensure timely delivery. Strong leadership, stakeholder management and process improvements are essential.

Competenze

• You're an experienced property operations professional with a proven ability to manage complex operations, lead projects and mobilise new-build or third-party managed residential assets.
• Highly organised and solutions-focused, you're confident managing multiple stakeholders, troubleshooting challenges and driving change at pace.
• Technically capable, with experience using Salesforce, project management tools and property systems such as Entrata or Yardi.

Mansioni

• Responsible for project initiation activities for allocated on/off boarding assignments, including defining and agreeing RACI with key stakeholders.
• Establish working groups aligned to key stakeholders meetings and set up asset onboarding and offboarding.
• Collaborate to develop solutions with all stakeholders and produce portfolio reporting on progress and risk.
• Utilise tool kits, guidelines, and training to support processes or develop where none exist; maintain Salesforce/Taskray templates.
• Act as the region’s mobilisation subject matter expert and support system configuration and training as part of the wider Operational Excellence hub.
• Lead lessons learned processes and feed back improvements; escalate blockers to the Director of Mobilisation as needed.

Descrizione del lavoro

The Mobilisation Manager's primary responsibility is to coordinate and manage the transitions of new and existing properties for Greystar across Europe, supporting all current and future business in region. Including both Greystar-managed assets and assets operated on behalf of Greystar under third party management arrangements.

They are responsible for managing these transitions using Salesforce / Taskray as a project management tool, amongst other systems in the wider Greystar tech stack. As a project management tool, Salesforce / Taskray provides an environment that contains all transition tasks, checklists, tool kits, data, and timelines; all of which are overseen by the Mobilisation Manager who ensures transition-related tasks are being met successfully and manages all risk issues and mitigation plans.

Where a new site is being mobilised or onboarded for the first time, the role also carries responsibility for supporting the pre-opening building readiness procedures to include, but not limited to onsite training, CRM and PMS set up, operational procedures and key building sign off.

Key Responsibilities

• Responsible for the project initiation activities for allocated on/off boarding assignments. Including defining and agreeing RACI with key stake holders.
• Establish working groups aligned to key stakeholders meetings
• Set up and run asset on boarding and off boarding (Pre and post close), ensuring all items are actioned.
• Works collaboratively on solutions with all stakeholders.
• Produce portfolio reporting to key stake holders to provide progress status and risk management.
• Utilise tool kits, guidelines, and training to support process, or develop where none exist.
• Maintains Salesforce / Taskray tool kit and templates, drive continuous improvement to the onboarding and offboarding tracker templates, updating with country specific requirements
• Acts as the region’s proven mobilisation subject matter expert.
• Support development and delivery of systems configuration and training as part of the wider Operational excellence hub team.
• Runs lessons learned processes (feeding back into - and owning where needed) continuous improvement initiatives.
• Report any potential blockers to successful delivery of the project as a matter of course to the Director of Mobilisation so that these can be addressed appropriately.
• Client Management - liaising closely with internal and external stakeholders to ensure all updates, risks, mitigants and reporting are completed within the mobilisation period as required.
• Acts as a role model at all times by demonstrating the core values.

About You

You're an experienced property operations professional with a proven ability to manage complex operations, lead projects and mobilise new-build or third-party managed residential assets. You understand what it takes to get a new asset operational, from recruitment and initial leasing through to budget management, and bring a strong track record of improving processes and delivering results.

Highly organised and solutions-focused, you're confident managing multiple stakeholders, troubleshooting challenges and driving change at pace. Technically capable, with experience using Salesforce, project management tools and property systems such as Entrata or Yardi, you combine strong commercial awareness with excellent communication and leadership skills. Adaptable, culturally aware and proactive, you take ownership, build trusted relationships and consistently look for ways to improve the experience for everyone involved.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to knowa more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar's pan - European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.