Dual Site Community Manager

Greystar (International); Wembley; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension

Healthcare

Holiday allowance

Job summary

Greystar is seeking a Dual Site Community Manager to lead a self-contained property operations unit in Wembley. You will manage daily activities, a local team, and resources to meet budgeted financial and operational goals while building a vibrant, safe, and welcoming community for residents.

You will partner with marketing to shape leasing strategies, supervise maintenance and tenancy processes, and report on performance to stakeholders.

Responsibilities

• Acts as a role model by demonstrating core values.
• Leads the team to create positive experiences for residents.
• Shapes local marketing and leasing strategies using market data to hit occupancy and revenue goals.
• Ensures campaigns and promotions are effectively implemented.
• Builds relationships with stakeholders to ensure compliance and reporting.
• Engages with residents to improve service and events.
• Monitors payments and sets rent rates based on market data.
• Prepares and forecasts annual budgets using financial data and reports.
• Oversees financial performance and participates in P&L reviews.
• Provides variance reporting to investors and keeps stakeholders updated.
• Responds to resident queries and resolves issues to boost satisfaction.
• Assesses training needs and ensures system knowledge and policy adherence.
• Develops team capability to meet KPIs and succession plans.
• Manages procurement and supplier communications.
• Oversees tenancy management and late fee collection.
• Promotes safety culture and compliance with health & safety.
• Ensures compliance with policies and housing laws.
• Oversees maintenance and refurbishments with teams.
• Conducts inspections to maintain safety and appearance.

Job description

The Dual Site Community Manager will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of.

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Leads the team to create positive memorable experiences by exceeding expectations for all residents.
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals
• Ensures marketing campaigns, advertising and promotional activities are effectively implemented
• Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations and providing performance data and reporting
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.
• Meets targeted revenues by making rate recommendations based on market data and monitors payments.
• Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
• Manages the financial performance; attending regular P&L reviews with stakeholders.
• Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
• Assesses team member training needs and ensure thorough understanding of systems and adherence to policies
• Develops capability of team members in order to meet key performance goals and future succession requirements.
• Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.
• Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
• Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

About You

You should have a strong track record in driving leasing performance and managing operations within the property sector or a similar environment. With experience in leading teams, you excel at delivering service excellence and have in-depth knowledge of Landlord/Tenant legislation. You are a strong team player who can also work autonomously, taking full ownership of tasks and responsibilities. Your exceptional organisational skills enable you to effectively multitask and prioritise in a fast-paced environment. You possess excellent verbal and written communication skills, along with the numerical ability required to manage financial activities. Your leadership skills allow you to recruit, motivate, and manage team members, including maintenance specialists, to achieve high performance. Self-aware and culturally sensitive, you adapt your communication and negotiation style to suit different audiences. Your flexible approach and drive for continuous improvement ensure you consistently deliver outstanding results and enhance stakeholder experiences.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.